RETAIL & CONSUMER GOODS

IMAGINE

inspiring your customers with truly
personalized recommendations.

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Engage your customers

Customer engagement done well is the key to increasing brand satisfaction and advocacy. Microsoft offers customer experience management solutions to collect and understand shopper behaviors and respond with offers and experiences that are personal, engaging, and relevant, leading to increased promotional effectiveness, higher conversion, larger basket size and reduced churn. New differentiated engagements can help your brand differentiate and stand out in a competitive marketplace while true personalization can be delivered hand in hand with an omnichannel retail connected offering.

Future of Retail

Stay up to date in retail with our free whitepaper “Preparing for the Next Generation of Shoppers in the Store”.

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Customer Stories

Cosmetic manufacturer Apivita spruces up its core business services

With Microsoft Dynamics NAV ERP running key business operations and Microsoft Office 365, Apivita is driving growth through enterprise-wide communication and collaboration

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Dodo Pizza rises to the top with Microsoft Azure

Russian pizza company Dodo Pizza is competing with the largest catering businesses thanks to its streamlined franchise system integrated with franchisees via Microsoft Azure.

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Coca-Cola Hellenic Bottling increases productivity with Office 365

Moving 25,000 employees to Microsoft Office 365 in just 5 months has simplified employee communication and service management, and improved customer satisfaction.

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Why it matters

Woman using Microsoft HoloLens in Retail Store
Article icon
Transformation for the digital age: The Future of Retail

To stay relevant and compete as the industry evolves, retailers need to re-imagine their customer experiences and business processes from the ground up.

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Retailers using analytics and the cloud to stay relevant and succeed
Whitepaper icon
Harnessing the Power of Data

Large or small, retail businesses must compete for every consumer dollar. Find out how the successful ones are using analytics and the cloud to stay relevant and succeed.

DOWNLOAD WHITEPAPER
8 benefits of the Microsoft Cloud for retailers and brands
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8 benefits of the Microsoft Cloud for retailers and brands

Powerful and far-reaching, cloud computing has the potential to transform every aspect of a retail or consumer goods organization. Find out 8 benefits of Microsoft’s Cloud for retailers and brands.

READ MORE
Woman using Microsoft HoloLens in Retail Store
Article icon
Transformation for the digital age: The Future of Retail

To stay relevant and compete as the industry evolves, retailers need to re-imagine their customer experiences and business processes from the ground up.

READ MORE
Retailers using analytics and the cloud to stay relevant and succeed
Whitepaper icon
Harnessing the Power of Data

Large or small, retail businesses must compete for every consumer dollar. Find out how the successful ones are using analytics and the cloud to stay relevant and succeed.

DOWNLOAD WHITEPAPER
8 benefits of the Microsoft Cloud for retailers and brands
Article icon
8 benefits of the Microsoft Cloud for retailers and brands

Powerful and far-reaching, cloud computing has the potential to transform every aspect of a retail or consumer goods organization. Find out 8 benefits of Microsoft’s Cloud for retailers and brands.

READ MORE
Woman using Microsoft HoloLens in Retail Store
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Making IoT Mainstream in Retail

Bring your business together in new insightful ways with the Internet of Things (IoT)

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Woman using Microsoft HoloLens in Retail Store
Article icon
Transformation for the digital age: The Future of Retail

To stay relevant and compete as the industry evolves, retailers need to re-imagine their customer experiences and business processes from the ground up.

READ MORE
Retailers using analytics and the cloud to stay relevant and succeed
Whitepaper icon
Harnessing the Power of Data

Large or small, retail businesses must compete for every consumer dollar. Find out how the successful ones are using analytics and the cloud to stay relevant and succeed.

DOWNLOAD WHITEPAPER
8 benefits of the Microsoft Cloud for retailers and brands
Article icon
8 benefits of the Microsoft Cloud for retailers and brands

Powerful and far-reaching, cloud computing has the potential to transform every aspect of a retail or consumer goods organization. Find out 8 benefits of Microsoft’s Cloud for retailers and brands.

READ MORE
Woman using Microsoft HoloLens in Retail Store
Article icon
Transformation for the digital age: The Future of Retail

To stay relevant and compete as the industry evolves, retailers need to re-imagine their customer experiences and business processes from the ground up.

READ MORE
Retailers using analytics and the cloud to stay relevant and succeed
Whitepaper icon
Harnessing the Power of Data

Large or small, retail businesses must compete for every consumer dollar. Find out how the successful ones are using analytics and the cloud to stay relevant and succeed.

DOWNLOAD WHITEPAPER
8 benefits of the Microsoft Cloud for retailers and brands
Article icon
8 benefits of the Microsoft Cloud for retailers and brands

Powerful and far-reaching, cloud computing has the potential to transform every aspect of a retail or consumer goods organization. Find out 8 benefits of Microsoft’s Cloud for retailers and brands.

READ MORE

Solutions

Augemented Intelligence in banking

Enable buyers to improve merchandise profitability in an increasingly competitive digital marketplace. The Microsoft Advanced Planning solution provides an analytics and visualization platform that allows buyers to make optimal purchase decisions that drive product profitability, complementing existing inventory control systems, while delivering state of the art near-real time capability.

Advanced Planning solution
Leverage an analytics and visualization platform that lets your buyers make optimal purchase decisions.

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Augemented Intelligence in banking

Personalize the shopping experience by giving your customers what they want at the right time and place. The data you own, combined with public and purchased data gathered from Internet of Things (IoT) devices, can give you a competitive advantage. Knowing what products and services the customer will buy enables you to optimize the supply chain and inventories, and drive customer satisfaction, loyalty, and retention.

EXPLORE PARTNER SOLUTIONS FROM PLEXURE

Retail Personalization solution
Demonstrate a deep understanding of individual customers, improving how effective your offers are in generating increased profitability through greater conversion, larger purchases, and more traffic.

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How Microsoft can help you in Personalization

Plexure Personalization

Increase average transaction value and optimize customer engagement through personalized experiences.

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MICROSOFT APPSOURCE
Episerver

The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive…

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MICROSOFT PARTNERFINDER
Microsoft Technology Centers: Experience the Microsoft Cloud
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

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Augemented Intelligence in banking

Empower your field teams with mobile devices and apps powerful enough to handle daily business. With mobile solutions from Microsoft and our partners, you can be more responsive and increase collaboration, as well as have one device to meet your needs.

EXPLORE PARTNER SOLUTIONS FROM AFS

Retail Execution solution
Built on secure and reliable Microsoft cloud technology, this flexible, configurable software as-a-service solution lets you efficiently gather data that yields powerful analytics around category…

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How Microsoft can help you in Retail execution

AFS Retail Execution

Enable your sales team to improve shelf performance, promotion compliance and overall…

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See all apps for Retail & Consumer Goods

MICROSOFT APPSOURCE
AFS

AFS Technologies, Inc. is the leading provider of business enterprise and on-demand…

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See all partners for Retail & Consumer Goods

MICROSOFT PARTNERFINDER
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

FREE TRIAL
Augemented Intelligence in banking

Empower your teams with the tools to deliver relevant, connected, measurable brand experiences across all channels resulting in consistent communications and positive interactions that will win new customers and strengthen brand loyalty.

Customer Experience Management solution
The unified commerce solution prioritizes a seamless and personal shopping experience.

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Solutions

Augemented Intelligence in banking

Engage employees with role-optimized solutions that empower them to offer outstanding service and collaborate with ease. Providing the right information for all job functions helps increase productivity and modern collaboration tools increase allow retailers to improve information flows and deliver differentiated and personalized customer service. Microsoft offers familiar productivity, social, and collaboration tools that engage and empower your people.

Modern Retail Workplace solution
Empower your retail store associates and management with the collaboration tools needed to better serve customers and shorten the distance between stores and headquarters.

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How Microsoft can help you in Employee productivity and collaboration

OneWindow Workplace

The Corporate Social Intranet Meets The Modern Digital Workplace.

FREE TRIAL
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

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See all apps for Retail & Consumer Goods

MICROSOFT APPSOURCE
Augemented Intelligence in banking

Empower your teams with the tools to deliver relevant, connected, measurable brand experiences across all channels resulting in consistent communications and positive interactions that will win new customers and strengthen brand loyalty.

Customer Experience Management solution
The unified commerce solution prioritizes a seamless and personal shopping experience.

LEARN MORE

Solutions

Augemented Intelligence in banking

Enable buyers to improve merchandise profitability in an increasingly competitive digital marketplace. The Microsoft Advanced Planning solution provides an analytics and visualization platform that allows buyers to make optimal purchase decisions that drive product profitability, complementing existing inventory control systems, while delivering state of the art near-real time capability.

EXPLORE PARTNER SOLUTIONS FROM GENETEC >

Advanced Planning solution
Leverage an analytics and visualization platform that lets your buyers make optimal purchase decisions.

LEARN MORE

How Microsoft can help you in Advanced planning

Exceed for Retail: Merchandise Planning

Exceed for Retail provides functionality for all stages of merchandising – from…

FREE TRIAL

See all apps for Retail & Consumer Goods

MICROSOFT APPSOURCE
Avanade Advanced Store Replenishment

Avanade Advanced Store Replenishment for Dynamics 365 for Operations

FREE TRIAL
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

FREE TRIAL
Augemented Intelligence in banking

Help your store associates and mobile employees sell and engage more effectively, with access to productivity tools and customer and product information from the floor or in the field. With solutions from Microsoft, you can empower your staff to do their best work and spend the maximum amount of time driving revenue.

Modern Retail Workplace solution
Empower your retail store associates and management with the collaboration tools needed to better serve customers and shorten the distance between stores and headquarters.

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Augemented Intelligence in banking

Drive a significant increase in sales and revenue for your consumer packaged goods (CPG) or retail organizations by carrying the right products on every shelf across your outlets and stores.

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Augemented Intelligence in banking

Drive insights to best determine the condition of equipment in order to predict when maintenance should be performed or when failure is imminent. This approach promises cost savings over routine or time-based preventive maintenance because workers are engaged only when attention is required and unexpected service disruptions are minimized.

Predictive Maintenance solution
Use data to identify warning signs of potential problems, predict when your equipment needs maintenance, and preemptively service that equipment before problems occur.

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How Microsoft can help you in Predictive maintenance

Sunrise Supply Chain Solutions - Apparel

An apparel & footwear solution with advanced supply chain features, embedded BI,…

FREE TRIAL
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

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See all apps for Retail & Consumer Goods

MICROSOFT APPSOURCE
Augemented Intelligence in banking

Focus on connecting with customers and empowering employees across all channels. The Microsoft retail management system solution provides customer engagement capabilities for store operations, channel management, order management, and marketing and care, plus back-office capabilities like procurement and financials.

EXPLORE PARTNER SOLUTIONS FROM ORCKESTRA

Ted Baker
Ted Baker underpins international expansion with Microsoft Dynamics AX.

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How Microsoft can help you in Retail management system

Business Integration Solution

Rapidly configure, execute and manage data migration and integration projects.

FREE TRIAL
Microsoft Technology Center

Explore solutions with Microsoft architects and experience a custom briefing at your…

FREE TRIAL


See all apps for Retail & Consumer Goods

MICROSOFT APPSOURCE
Augemented Intelligence in banking

Empower your teams with the tools to deliver relevant, connected, measurable brand experiences across all channels resulting in consistent communications and positive interactions that will win new customers and strengthen brand loyalty.

Customer Experience Management solution
The unified commerce solution prioritizes a seamless and personal shopping experience.

LEARN MORE

Solutions

Augemented Intelligence in banking

Improve operations by acting on data insights and evolving business practices to keep pace with rapid change. Accurately predicting demand with machine learning models makes it possible for you to optimize your retail operations.

Advanced Planning solution
Leverage an analytics and visualization platform that lets your buyers make optimal purchase decisions.

LEARN MORE