Microsoft 365 for Firstline Workers

Your Firstline Workforce is essential to your business. Invest in them with simple, intuitive, and secure solutions from Microsoft 365.

Photographs of four different types of Firstline Workers in four different industries: manufacturing, aviation, healthcare, and retail

Firstline Workers are the backbone of your organization

First with customers

They define the customer experience.

First with products

They’re at the heart of your organization.

First to represent your brand

They’re the face of your business.

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Empowering organizations during unprecedented times

As COVID-19 continues to change the world, our customers have quickly adapted to remote work, minimizing disruptions and keeping employees engaged.

Optimize Firstline impact with Microsoft 365

Connect your workforce

Improve productivity and engagement by connecting employees with the tools they need to do their best work.

Digitize manual processes

Cut costs and save time by automating task and service processes with custom apps.

Accelerate onboarding

Quickly onboard employees and enable them to build skills rapidly.

Empower with devices

Equip your employees with industry-specific devices tailored for their needs.

Protect your organization

Safeguard your business with best-in-class security and compliance features.

Product feature
 
Microsoft 365 F1 Microsoft 365 F3 Office 365 F3
 

Microsoft 365 F1

Microsoft 365 F1, NZ$6.00 user/month (annual commitment)

Price does not include tax.

Microsoft 365 F3

Microsoft 365 F3, NZ$15.10 user/month (annual commitment)

Price does not include tax.

Office 365 F3

Office 365 F3, NZ$6.00 user/month (annual commitment)

Price does not include tax.
Partial checkmark icons indicate a feature is partially included Partial checkmark icons indicate a feature is partially included Checkmark icons indicate a feature is included Checkmark icons indicate a feature is included

Lay the foundation for secure communication.

Drive productivity and collaboration.

Engage your workforce

Office apps

Office apps

Get things done and stay connected to the organization.

  • MicrosoftPowerPoint
  • MicrosoftWord
  • MicrosoftExcel
  • MicrosoftOneNote

Included

Included

Included

MicrosoftOffice

Office mobile apps and Office for the web1

Included

See terms2

Included

Included

Email and Calendar

Email and Calendar

Connect and stay organized with business-class email, calendaring and contacts all in one place.

  • MicrosoftExchange
  • MicrosoftOutlook

Not Included

Included

Included

MicrosoftOutlook

Outlook

Not Included

Included

Included

MicrosoftExchange

Exchange

Not Included

Included

See terms3

Included

See terms3

Meetings and voice

Meetings and voice

Deliver purpose-built experiences for Firstline Workers with one integrated hub for productivity, collaboration and communication – including Walkie Talkie, Task Management and Shift Management.

MicrosoftTeams

Included

Included

Included

MicrosoftTeams

Microsoft Teams4

Included

Included

Included

Social and intranet

Social and intranet

Connect and engage across your organization with an intelligent, mobile intranet and enterprise social networking.

  • MicrosoftSharePoint
  • MicrosoftYammer

Included

Included

Included

MicrosoftSharePoint

SharePoint
(Users cannot be administrators. No personal site.)

Included

Included

Included

MicrosoftYammer

Yammer

Included

Included

Included

Files and content

Files and content

Access files from any device, at any time. Engage with intelligent video and create professional-looking content in minutes.

  • MicrosoftOneDrive
  • MicrosoftStream
  • MicrosoftSway
This feature is partially included

Included

Included

MicrosoftOneDrive

OneDrive for Business5

Included

Included

Included

MicrosoftStream

Microsoft Stream6

Included

Included

Included

MicrosoftSway

Sway for Microsoft 3657

Not Included

Included

Included

Work management

Work management

Efficiently manage work across individuals, teams, and organizations. Create and automate your business processes.

  • MicrosoftPower Apps
  • MicrosoftPower Automate
  • MicrosoftPower Virtual Agents
  • MicrosoftForms
  • MicrosoftPlanner
  • MicrosoftTo Do
This feature is partially included

Included

This feature is partially included
MicrosoftPower Apps

Power Apps for Office 3658

Not Included

Included

Included

MicrosoftPower Automate

Power Automate for Office 3658

Not Included

Included

Included

MicrosoftPower Virtual Agents

Power Virtual Agents for Microsoft Teams

Not Included

Included

Not Included

CDS Project Oakdale

Not Included

Included

Included

MicrosoftForms

Microsoft Forms9

Not Included

Included

Included

MicrosoftPlanner

Planner

Included

Included

Included

MicrosoftTo Do

To Do

Included

Included

Included

Device and app management

Device and app management

Help users be productive wherever they are while keeping corporate information secure. Flexible management and powerful security solutions let you deliver protected mobile experiences on any device.

This feature is partially included

Included

Not Included

Windows 10 Enterprise10

Not Included

Included

Not Included

Microsoft 365 admin center

Included

Included

Not Included

Included

Included

Not Included

Windows Autopilot, fine-tuned user experience, and Windows Analytics device health

Not Included

Included

Not Included

Not Included

Included

Not Included

Identity and access management

Identity and access management

Secure connections between people, devices, apps, and data. Increase your security and productivity with a single, holistic identity solution that gives you flexibility and control.

This feature is partially included

Included

Not Included

Windows Hello, Credential Guard, and direct access

Not Included

Included

Not Included

Included

Included

Not Included

Threat protection

Threat protection

Detect and investigate advanced threats, compromised identities, and malicious actions across your on-premises and cloud environments. Protect your organization with adaptive, built-in intelligence.

This feature is partially included

Included

Not Included

Included

Included

Not Included

Microsoft Defender Antivirus and Device Guard

Not Included

Included

Not Included

Information Protection

Information Protection

Protect your sensitive data everywhere, even in motion and when shared. Gain visibility and control over how any file is being used with a comprehensive and integrated information protection solution.

This feature is partially included

Included

Not Included

Windows Information Protection and BitLocker

Not Included

Included

Not Included

Included

Included

Not Included

Security management

Security management

Gain visibility into your cloud apps and services, build insights with sophisticated analytics, and control how your data travels so you can respond to and combat cyberthreats.

Included

Included

Not Included

Microsoft Secure Score

Included

Included

Not Included

Microsoft Security and Compliance Center

Included

Included

Not Included

 
Microsoft 365 F1

Microsoft 365 F1, NZ$6.00 user/month (annual commitment)

Price does not include tax.
Microsoft 365 F3

Microsoft 365 F3, NZ$15.10 user/month (annual commitment)

Price does not include tax.
Office 365 F3

Office 365 F3, NZ$6.00 user/month (annual commitment)

Price does not include tax.
 

Learn more about the Firstline Workforce

65% of IT executives identify security and compliance as their greatest challenges when introducing technology to Firstline Workers. This Ebook shows you how Microsoft can help.

Bringing Firstline Workers together to achieve more

A recent Harvard Business Review highlights the importance of digitally transforming everyone in your organization during these unprecedented times.

Microsoft Teams for Firstline Workers

Firstline Workers drive business. Teams is the hub that connects them.

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Firstline workers are people whose primary role function is to work directly with customers or the general public providing services, support and selling products or workers directly involved in the manufacturing and distribution of products or services.

We are excited to introduce a new plan designed to the meet the core needs of Firstline Workers.

With the introduction of our new firstline plan, we are renaming Microsoft 365 F1 to Microsoft 365 F3. There is no other change to the service customer have access to per their current licensing agreements.

New features and capabilities include: Full Audio / Video and Meeting rights in Microsoft Teams and, for eligible plans (Office 365 F3 & Microsoft 365 F3), users will have the ability to create Power Apps and complete 2,000 steps / day.

1. Office mobile limited to devices with integrated screens 10.1” diagonally or less”.
2. Apps are read only.
3. No Outlook Desktop Integration. No Voicemail.
4. Includes meetings, chat and calling.
5. Plans include 2GB OneDrive storage per user and do not include desktop sync functionality.
6. Includes consumption only, no publish/share.
7. Sway is not currently available for Government Community Cloud (GCC) customers and customers in certain geographies currently. Some legacy Office 365 plans that are no longer in market as of August 2015 may also not have access to Sway.
8. Includes ability to create and consume. Power Automate limited to 2000 Steps / day.
9. Does not include Forms Pro capabilities.
10. Windows 10 Enterprise included in F3, per user and includes cloud management and virtualization.
11. Microsoft Advanced Threat Analytics (ATA) will end Mainstream Support on January 12, 2021. Extended Support will continue until January 2026. Find additional information here.