Microsoft Store Price Promise FAQs
Who can benefit from Microsoft's Price Promise?
Microsoft's Price Promise is available to customers who purchase eligible Microsoft products from Microsoft's Australian and New Zealand online and who otherwise satisfy the eligibility criteria set out below.
How do I price match eligible Store products?
If you find a lower advertised price for an Eligible Product (as defined below) on an Eligible Retailer's (as defined below) website, simply contact a customer service agent via our online chat (use the “Questions? Talk to an Expert” link in the bottom right hand corner of our Microsoft online Store), by phone (Australia 1800 267 785 or New Zealand 0508 149 421) or by speaking to a representative within the Sydney Store, prior to purchasing the Eligible Product and provide them with a screenshot or photo of the Eligible Retailer's advertised offer.
Once our customer service agent or Microsoft Store representative has confirmed that the Eligible Retailer's advertised offer meets the requirements of the Price Promise, the price match will be approved and the customer service agent or Microsoft Store representative will complete your purchase.
For purchases on the Microsoft online Store, you must pay the full amount shown for the Eligible Product at the time of completing the purchase, and the price match difference will be applied as a refund to your card. The refund should show in your bank account approximately 2-5 days after purchase (depending on your bank).
What products will the Price Promise apply to?
The Price Promise applies only to the following Store products:
- Microsoft Surface devices;
- Microsoft Surface accessories;
- Xbox consoles; and
- Xbox accessories,
each an "Eligible Product".
In each case, the Eligible Retailer's advertised price must be for an identical Eligible Product with identical configuration, offered in the same currency (without the use of a currency converter) and must include all applicable taxes. The Eligible Product must be in stock at the Eligible Retailer and available for immediate purchase within Australia and/or New Zealand (as applicable).
Which Eligible Retailers will the Price Promise apply to?
The Price Promise applies only to Eligible Products sold by the following retailers in Australia or New Zealand:
- Harvey Norman Australia & New Zealand;
- JB Hi-fi;
- Big W;
- EB Games;
- Mighty Ape;
- PB Tech;
- Noel Leeming;
- Bing Lee;
- The Good Guys;
each an "Eligible Retailer".
What are the exclusions?
The Price Promise does not apply to Eligible Products that are offered by marketplace resellers or are otherwise made available in connection with financing offers, gift card offers, third party products, bundled products, products with pricing that includes delivery, products with pricing in a foreign currency (as determined according to the location of the relevant store), free items, Eligible Retailer's pricing errors, products with pricing set significantly lower than the recommended retail price or market value, products with pricing that does not include tax, items advertised as limited-quantity, products intended for resale, out-of-stock items, clearance items and eBay Microsoft Outlet Store products.
The Price promise does not apply to commercial sales.
In addition, the Price Promise does not apply to software and services (including but not limited to):
- Microsoft Office & Microsoft 365;
- Xbox Game Pass subscription;
- Xbox Live subscription;
- Xbox games and
- Windows products and services.
Can I automatically price match online?
At this time, we do not offer automatic price matching online. Please contact a customer service agent via our chat or by phone (Australia 1800 267 785 or New Zealand 0508 149 421) for any Price Promise claim.
How many products can I price match at a time?
Individual customers may purchase up to five (5) products at a time using the Price Promise. Products intended for resale are expressly excluded from the Price Promise.
Can I match to a marketplace seller?
No. Microsoft's Price Promise is not available in connection with Eligible Products advertised on marketplaces such as eBay, Catch, Kogan or Amazon. The Price Promise will only match to Eligible Retailers.
Can I use Microsoft Store gift cards or promotional discounts on a price promise item?
No. Price Promise items cannot be combined with any other purchase program, offers or discounts you may be eligible for.
How will returns work?
Microsoft Store’s standard return policy applies. See Microsoft Store returns policy.