- 31 May 2013Published:
- Information workersAudiences:
- Microsoft Office 2013 suitesTechnology:
- MOSCredit towards certification:
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam. View video tutorials about the variety of question types on Microsoft exams.
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- Manage the Outlook environment (25–30%)
Customise Outlook settings
- Include original messages with all reply messages, change text formats for all outgoing messages, customise the Navigation pane, block specific addresses, configure views, manage multiple accounts, set Outlook options
- Change quoted text colours, create and assign signatures, use Quick Steps, create and manage rules, create auto-replies
Print and save information in Outlook
- Print messages, print calendars, save message attachments, preview attachments, print contacts, print tasks, save messages in alternative formats, create data files
Search in Outlook
- Create new search folders, search for messages, search for tasks, search for contacts, search calendars, use advanced find, use Search by Location
- Customise Outlook settings
- Manage messages (25–30%)
Create a message
- Create messages, forward messages, delete messages, add/remove message attachments, add Cc and Bcc to messages, add voting options to messages, reply to all, reply to sender only, prioritise messages, mark as private, request delivery/read receipt, redirect replies, delegate access
Format a message
- Format text, insert hyperlinks, apply themes and styles, insert images, add a signature to specific messages, format signatures, create and use Quick Parts
Organise and manage messages
- Sort messages, move messages between folders, add new local folders, apply categories, configure junk email settings, clean up messages, mark as read/unread, flag messages, ignore messages, sort by conversation, set attachment reminder options
- Create a message
- Manage schedules (30–35%)
Create and manage calendars
- Adjust viewing details for calendars, modify calendar time zones, delete calendars, set calendar work times, use multiple calendars, manage calendar groups, overlay calendars, share calendars
Create appointments, meetings and events
- Create calendar items, create recurring calendar items, cancel calendar items, create calendar items from messages, set calendar item times, categorise calendar items, use the scheduling assistant, change availability status, schedule resources, utilise Room Finder
Organise and manage appointments, meetings and events
- Set calendar item importance, forward calendar items, configure reminders, add participants, respond to invitations, update calendar items, share meeting notes
Create and manage notes, tasks and journals
- Create and manage tasks, create and manage notes, attach notes to contacts, create journal entries, update task status
- Create and manage calendars
- Manage contacts and groups (15–20%)
Create and manage contacts
- Create new contacts, delete contacts, import contacts from external sources, edit contact information, attach an image to contacts, add tags to contacts, share contacts, manage multiple address books
Create and manage groups
- Create new contact groups, add contacts to existing groups, add notes to a group, update contacts within groups, delete groups, delete group members
- Create and manage contacts
- From the community
MOS 2013 Study Guide for Microsoft Outlook
Published: October 2013
Demonstrate your expertise with Outlook! Practise and prepare for the 2013 Outlook Microsoft Office Specialist (MOS) exam, with this all-in-one study guide. Find full, objective-by-objective exam coverage, along with easy-to-follow procedures and illustrations to review essential skills. Plus, get hands-on practice tasks, and apply what you've learned. The guide includes downloadable practice files.
Who should take this exam?
Candidates can format email message content by using character and paragraph formatting, create or insert graphic elements, such as charts, tables and SmartArt graphics, into messages. They can also send messages to private recipients by using the Bcc field. Candidates are able to create contact records, tasks and appointments from incoming messages, and they set up contact groups to facilitate communication with other Outlook users. They may share schedule information with other Outlook users, too. Candidates schedule meetings involving people and system resources, and they delegate tasks to others. Core users personalise the Outlook program window and the Quick Access Toolbar to maximise their efficiency. They organise messages and other Outlook items, and they display different views of mail folders and of the calendar, address book and task list. They may also display multiple calendars and share calendars with other Outlook users.
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- Preparing for an exam
We recommend that you review this exam preparation guide in its entirety and familiarise yourself with the resources on this website before you schedule your exam. See the Microsoft Certification exam overview for information about registration, videos of typical exam question formats and other preparation resources. For information on exam policies and scoring, see the Microsoft Certification exam policies and FAQs.
This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. To help you prepare for this exam, Microsoft recommends that you have hands-on experience with the product and that you use the specified training resources. These training resources do not necessarily cover all of the topics listed in the "Skills measured" section.