Build business resilience with responsive sales and service

Stay connected to customers and employees – across channels and in the midst of rapid change – by learning from each interaction and rapidly responding with meaningful engagements.

Welcome to the future of business resilience

Protect and grow your topline by enabling your teams with the insights to build lasting customer relationships.

How customers are driving resilience

SMRT Logo

“Dynamics 365 reduces manual effort and frees up customer-service staff to handle cases with a personal touch. This helps us achieve our strategic goal.”

Dave Ong Head, Passenger Service Department, SMRT Corporation Ltd.

“Capabilities to combine previously disparate customer data sets... This digital magic coupled with the valued knowledge and quality of care provided by our pharmacists and team members is what allows us to best serve our customers.”

Vineet Mehra
Global Chief Marketing Officer, Walgreens Boots Alliance

“This partnership with Microsoft allows us to really step change our employee experience through replacing previously disparate and fragmented systems. These platforms allow us to deliver relevant, personalised experiences as we network our organisation.”

Barry Simpson
Senior Vice President and Chief Information and Integrated Services Officer, The Coca-Cola Company

“We’ve been able to utilise the technology remotely, so we don’t have that travel time or that travel expense… We are now able to troubleshoot our customers’ issues a lot faster, so we’re a lot more efficient in the turn-around time.”

David Goforth
VP Sales North America, Food and Beverage, Ecolab

“We leveraged heavily Dynamics 365, we leveraged LinkedIn Sales Navigator… we use various technology platforms as a repository to bring it all together and bring it back to our partners and our client-facing teams around what is working.”

Nichole Jordan
Managing Partner, Central Region, Grant Thornton

Resources to help you build quality customer engagements

How companies are adapting to a disrupted world

Keep consumers connected with your business

How to foster customer relationships at a critical time

Adapt to a rapidly changing environment

Everything you need to stay connected to customers

Create the perfect solution for your goals by using exactly the products you need.

Return to the workplace safely

Give your sales and service teams the confidence to return to the workplace with customisable solutions designed to determine workplace readiness and manage employee health and safety protocols.

 

Learn more

Related solutions

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Ensure business continuity and pave a path for innovation by quickly streamlining operations, adapting processes and building new workflows using low-code tools.

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Get actionable insights with a limitless analytics service. Use your data to make confident decisions in the moment, adapt to the current business landscape and save on costs.

Remote teamwork

Enable your remote and on-site teams to work, collaborate, prevent meeting fatigue and be productive from anywhere on any device.