Microsoft Store Online Trade-in Program

Trade in your used laptop, tablet, phone, or game console and get cash back.*

How trade-in works

The Microsoft Store Trade-in Program is powered by PC Dreams, a company that specializes in electronics reuse and recycling. You get cash back and your used device gets a new home—or it’s recycled in a responsible way.*

Get a trade-in value

Get a trade-in value

Check the eligibility of your used device and get a trade-in value on the PC Dreams trade-in page.

Free returns

Send in your used device

Arrange for free collection of your trade-in device. Once received, PC Dreams will inspect it against your appraisal details and determine its final value. If it doesn’t meet the trade-in criteria, PC Dreams will either recycle it or return it to you free of charge.

Get paid

Get paid

Once everything has been finalized by PC Dreams, you’ll receive payment via PayNow or bank transfer within 7 days of your used device’s inspection.

More than one sustainable option

There are many ways to responsibly recycle your used device or give it a new life. Trading in is just one option.

An Xbox console and Surface devices with accessories.

Start a trade in

Check the eligibility of your used laptop, tablet, phone, or game console and trade it in to get cash back.

A woman uses a Surface device while sitting in a kitchen.

Recycling for good

If your device isn’t eligible for trade in, explore recycling services in your region to help divert electronic waste from landfills.

Ready for a new device?

Surface Trade-In

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The PC Dreams difference

PC Dreams is the trusted strategic partner for the Microsoft Store Trade-in program in Singapore.
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Microsoft Store Trade-in Program FAQs

  • The Microsoft Store Trade-in Program powered by PC Dreams lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store.

     

    Just answer a few questions regarding the brand, model, and condition of your used device. PC Dreams will provide an appraisal that reflects a fair estimate of your device’s condition and value.

     

    Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just arrange for collection. Once your used device is received and its condition inspected and approved, a rebate will be issued by PC Dreams to you within 7 days.

    You can read the full Microsoft Store Trade-in Program terms and conditions.*

  • PC Dreams is a Singapore-based company that specializes in consumer electronic trade-ins.
  • You can participate in the Microsoft Store Trade-in Program on qualifying orders placed within the promo period. Once you’ve received a notification that your new device has shipped, just follow these steps: 

    1. Sign in to your Microsoft account and go to Order history.   

    2. Locate the order of your new device. 

    3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to

    4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by PC Dreams portal page.

    For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.

  • Once your device has been received and evaluated, PC Dreams will issue a payment via bank transfer or PayNow.
  • You can contact PC Dreams Customer Service by email microsoft@pcdreamsgroup.com or WhatsApp at +65 90559798
  • You can trade in one eligible used device for each qualifying device you purchase at Microsoft Store. For example, if you purchase three qualifying devices from Microsoft Store, you can trade in up to three eligible used devices. 

Why shop at Microsoft Store

From free shipping and returns to expert support, we’re here to help you do more with best-in-class devices, software, games and resources. Learn more

Fast, free shipping

We’ll ship your order for free. No minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices. **

60-day low price promise

If you buy a Surface from us and our price drops within 60 days of your purchase, we’ll refund you the difference1

90 days of free support

We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.

  • *Available only in Microsoft online store in Singapore. Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices, while supplies last. Available only to Consumers, not Commercial and Educational Institutions. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must send in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • †This offer is operated by PC Dreams and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by PC Dreams. All trade-ins and reimbursements are subject to PC Dreams’ sole discretion and approval. Recycle for Rewards program provided by PC Dreams and other terms and conditions may apply.
  • **Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.
  • [1] Offer valid on purchases of Surface devices made at Microsoft Store in select markets within 60 days from purchase (“Offer Period”). Excludes Surface Hub. Offer not valid on purchases made at third party retailers. Customer is eligible for price adjustment only if 1) Customer purchases a Surface device during the Offer Period, (2) the price of that Surface is reduced during the Offer Period, and 3) Customer requests a price adjustment while the Surface price is reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support with order number and any other information requested by the Microsoft Store Sales representative for price adjustment. Credit will be provided to Customer in same method of payment (credit card use will be credited to original card). Offer limited to 5 devices per eligible customer in total during the Offer Period and a maximum of one price adjustment per device. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.