The Microsoft Store Promise
Microsoft Store offers world-class customer support and guidance, ensuring that you always find the best devices, games, apps, software and resources for your personal and professional needs.
Our 60-day low-price promise
If you buy a physical product from Microsoft Store and we lower the price within 60 days, contact us and we’ll refund you the difference. Terms apply
Special pricing, offers and discounts
Business solutions for your needs
To request special pricing, attach a warranty with accidental damage coverage, buy 5+ units or pay via purchase order, call 1-800-622-1816 Monday to Friday, 8:30 AM to 5:30 PM, or email smbap@microsoft.com.
Student, parent and teacher discount
Students, parents, and teachers are eligible for up to 10% discount on select items, including Surface devices.
Complete peace of mind
Keep your new device up and running with Microsoft Complete. Get accidental damage protection3 from drops, spills and cracked screens. If something goes wrong, you’re covered—simple as that.
Why shop at Microsoft Store
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Free next business day shipping
Purchase before 9:00am to get your order delivered for the very next business day. Enjoy free shipping on all orders, with no minimum purchase required.
Free 60-day returns
Return almost any physical product within 60 days in like-new condition in its original packaging for a full refund. Some exclusions apply.
60-day price protection
Buy now, enjoy price protection for 60 days from your delivery date. If we drop the price of a physical product or you find it lower at an eligible retailer, contact us and we’ll honor a one-time price adjustment. Exclusions apply.
90 days of free support
We’re here to help. Every Surface comes with free technical phone support for the first 90 days after purchase.
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Price Protection
Valid on purchases of physical products made at Microsoft Store online with a valid Microsoft Account and at Microsoft Experience Centers in select markets for 60 days from the date the customer receives the product (“Offer Period”). Excludes Surface Hub, HoloLens, and Windows DevKit. Customer is eligible only if price of the purchased product is reduced during the Offer Period and in stock. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, customer must return to the location with receipt. Price adjustment will be provided in same manner as purchase method. Limit 1 price adjustment per product. Price adjustments apply only to purchase price and do not include taxes, shipping or other fees. Microsoft reserves the right to modify or discontinue offers at any time. -
Extended Returns
Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time. - Any offers shown are for a limited time while supplies last. See terms.
- All offers shown above are valid for a limited time. Limited quantities available, while supplies last. No rain checks. May not be combinable with other offers. Certain other exclusions and limitations may apply. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed. Microsoft reserves the right to modify or discontinue any offer at any time. See webpage for each offer’s specific details.
- [3] Microsoft Complete for Surface: Accidental Damage coverage (AD) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or AD damage, maximum of two (2) claims. Each claim is subject to a deductible as set out in the contract Terms and Conditions and/or PDS. Microsoft Complete for Xbox: Accidental Damage coverage (AD) is limited to damage resulting from dropping the covered product or spilling liquid onto it. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase.