Customer stories | Autolib


An intelligent fleet of cars

By connecting hundreds of handheld devices, more than 4,300 charging stations, 850 registration kiosks and 2,300 cars, Autolib’ is harnessing streams of data, gaining insights that allow it to better predict customer behavior, optimize car utilization and attract new members. By 2023, Autolib’s fleet of cars is expected to have replaced more than 25,000 privately-owned cars, reducing carbon dioxide emissions by 75 million metric tons.

“Approximately 70% of Parisians do not own cars, yet traffic congestion is huge. So the goal was to reduce car ownership and the pollution that comes with it,” according to Vanessa Colombier, communications manager, Autolib’.

Car with autolib bumper sticker.

Creating a connected commute

Autolib's developers—the Bollore Group and IER—built a solution that is highly customizable to each driver, including preset temperature and radio station preferences. There is also a touch screen to access GPS navigation and customer service. More than 400 mobile employees circulate with handheld devices that stream data to Autolib's centralized management system, enabling anywhere/anytime customer service.

The business impact


Autolib’, an electric-car-sharing program established by Paris and 63 surrounding municipalities, wanted to relieve traffic congestion, reduce noise and air pollution, and provide more flexibility for the 8 million people living in the region.


Autolib’ teamed with IER to implement a solution based on Microsoft technologies that connects 72 registration kiosks, 850 rental kiosks, 4,300 charging stations, and 2,300 in-car systems to a back-end system that enables data analysis and business insight.


  • Reduces CO2 emissions by estimated 75 metric tons by 2023
  • Cuts drivers’ transportation costs by 90%
  • Enhances user experience with personalized settings
  • Simplifies implementation with better connectivity

Microsoft’s Internet of Things blog

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