Frequently Asked Questions 

Here are answers to some frequently asked questions about the Digital Literacy Course. 

Windows 10 Course and Certificate Questions

Microsoft launched an updated course: Windows 10 version.

The new course includes updated content and topics as well as an accessible experience. The Windows 10 translated version is available on the Downloadable Resources page in Arabic, Bulgarian, Chinese, French, German, Hindi, Japanese, Portuguese (Brazil), Russian, Spanish, and Vietnamese. The new Windows 10 version includes six modules. Topics include:

  • Work with Computers
  • Communicate Online
  • Create Digital Content
  • Access Information Online
  • Participate Safely and Responsibly Online
  • Collaborate and Manage Content Digitally

After completing each module, learners will receive a Digital Literacy Certificate of Completion. Learners no longer need to take an assessment to validate their skills.

Who is the Digital Literacy course for?

The Digital Literacy course is for anyone with basic reading skills who want to learn the fundamentals of using digital technologies. The course is at a reading level like that of most newspapers around the world. Learners who complete the course will understand basic computing concepts and skills.

How do I access my certificate for the Windows 10 course?

After completing each module, learners will receive a Digital Literacy Certificate of Completion that they can download and save. You can also download printable certificates as part of the Teacher Resources on the Downloadable Resources page. Learners no longer need to take an assessment to validate their skills.

What are the system requirements for the Digital Literacy course?

You should have the most up-to-date web browser (i.e., the most recent version of Google, Chrome, Firefox, Microsoft Edge, Safari, or Opera), operating system, and a good Internet connection (5 Mbps  speed or greater.)

Can I access the course without an internet connection?

In order to access the content offline, you can download the resources from the Downloadable Resources page. The videos can be downloaded and saved onto a device to be viewed offline.

How long will it take to download the resources from the Downloadable Resources page?

Based on our recommendation of an internet connection speed of 5 Mbps or greater, you can expect the complete sets of course videos and closed caption files to take up to 60 minutes and the transcripts and teacher resource files to take up to 20 minutes with an uninterrupted internet connection.

How much time is required to complete the entire Digital Literacy course?

The time commitment required to complete the course will vary by learner and experience level. We estimate at least 1.5 hours per module, or 9 hours to complete the full course.

When will the new content be available in my language?

Microsoft posts localized resources on the Downloadable Resources page.

Is the course for classroom use or individual study?

The course is designed to be effective for self-paced individual study or classroom use. If you are completing the course through independent study, you can read the lessons, watch the videos, and complete the knowledge checks without further instruction. In a classroom environment, the course may be used to supplement additional classroom courseware, or it may be used on its own, depending on the choices made by your instructor or learning center. Teacher lesson plans are available in English on the Downloadable Resources.

What if I do not use Microsoft products, or have older versions installed?

The Digital Literacy course can be completed without the use of Microsoft products by watching the lesson videos, which include demonstration videos. Learners who have access to Microsoft Office, Microsoft Edge, and Windows can reinforce their learning through hands-on practice after watching the videos.

The online videos will not play or are freezing. What should I do?

Try to refresh the browser.

Can I translate the Digital Literacy course?

We appreciate that you value Microsoft Digital Literacy and you are welcome to adapt the course with minimal modification to make it more consumable and applicable to various audience. This includes translating the course into other languages. Microsoft Digital Literacy is licensed under the Creative Commons Attribution Non-Commercial Share-Alike License (https://creativecommons.org/licenses/by-nc-sa/4.0), which means you may share and adapt this material for non-commercial uses as long as you attribute it to Microsoft and license your adapted material under these same licensing terms.

What should I do if I need help understanding or using the course material?

Get your questions answered in the Digital Literacy Community Forum. It is the best resource to ask for help, report a problem, and get advice

Where can I find someone who can answer my question?

Get your questions answered in the Digital Literacy Community Forum. It is the best resource to ask for help, report a problem, and get advice.

Windows 8 Course and Certificate Questions

The Windows 8 course retired in April 2020.

If you are looking for your past Microsoft Digital Literacy Certificate please see the FAQ below. 

Can I reprint my Digital Literacy legacy certificate if I did not register it?

No. If you did not register your certificate, you would not be able to reprint it later.

I lost the link to reprint my Digital Literacy certificate. How do I find it?

You can reprint your registered Digital Literacy legacy certificate here.