Frequently Asked Questions 

Here are answers to some frequently asked questions about the Digital Literacy Course. 

Windows 10 Course and Certificate Questions

Microsoft launched an updated course: Windows 10 version.

Microsoft launched the English version of the Windows 10 course in November 2019 and will launch a translated version of the content on April 30, 2020. The new course includes updated content and topics as well as an accessible experience. The Windows 10 translated version will be available in Arabic, Bulgarian, Chinese, French, German, Hindi, Japanese, Portuguese (Brazil), Russian, Spanish, and Vietnamese. The new Windows 10 version includes six modules. Topics include:

  • Work with Computers
  • Communicate Online
  • Create Digital Content
  • Access Information Online
  • Participate Safely and Responsibly Online
  • Collaborate and Manage Content Digitally

After completing each module, learners will receive a Digital Literacy Certificate of Completion. Learners no longer need to take an assessment to validate their skills.

Who is the Digital Literacy course for?

The Digital Literacy course is for anyone with basic reading skills who want to learn the fundamentals of using digital technologies. The course is at a reading level like that of most newspapers around the world. Learners who complete the course will understand basic computing concepts and skills.

How do I access my certificate for the Windows 10 course?

After completing each module, learners will receive a Digital Literacy Certificate of Completion that they can download and save. Learners no longer need to take an assessment to validate their skills.

What are the system requirements for the Digital Literacy course?

You should have the most up to date web browser (i.e., the most recent version of Google, Chrome, Firefox, Microsoft Edge, Safari, or Opera), operating system, and a good Internet connection (500+ Kbps speed.)

Can I access the course without an internet connection?

No, not currently. Microsoft is evaluating plans and developing a downloadable, offline learning experience for a new Digital Literacy content refresh.

How much time is required to complete the entire Digital Literacy course?

The time commitment required to complete the course will vary by learner and experience level. We estimate at least 1.5 hours per module, or 9 hours to complete the full course.

Why is the new version only in English?

Microsoft launched the English version of the new Windows 10 course in November 2019 to get it to users as quickly as possible so they could expand their understanding and knowledge of Windows 10. Translated transcripts, videos, and caption files in eleven languages will be available in the Spring of 2020.

When will the new content be available in my language?

Microsoft is working on translating the Windows 10 course which will be available in the Spring of 2020. The translated course will be available in Arabic, Bulgarian, Chinese, French, German, Hindi, Japanese, Portuguese (Brazil), Russian, Spanish and Vietnamese.

Is the course for classroom use or individual study?

The course is designed to be effective for self-paced individual study or classroom use. If you are completing the course through independent study, you can read the lessons, watch the videos, and complete the knowledge checks without further instruction. In a classroom environment, the course may be used to supplement additional classroom courseware, or it may be used on its own, depending on the choices made by your instructor or learning center.

What if I do not use Microsoft products, or have older versions installed?

The Digital Literacy course can be completed without the use of Microsoft products by watching the lesson videos, which include demonstration videos. Learners who have access to Microsoft Office, Microsoft Edge, and Windows can reinforce their learning through hands-on practice after watching the videos.

The online videos will not play or are freezing. What should I do?

Try to refresh the browser.

What should I do if I need help understanding or using the course material?

Get your questions answered in the Digital Literacy Community Forum. It is the best resource to ask for help, report a problem, and get advice

Where can I find someone who can answer my question?

Get your questions answered in the Digital Literacy Community Forum. It is the best resource to ask for help, report a problem, and get advice.

Windows 8 Course and Certificate Questions

The Windows 8 course will remain available until April 30, 2020.

You are welcome to use the Windows 8 course material while available as well as the new Windows 10 course materials. The Windows 8 version is available in 11 languages and includes five modules. Topics include:

  • Computer Basics
  • The Internet, Cloud Services, and the World Wide Web
  • Productivity Programs
  • Computer Security and Privacy
  • Digital Lifestyles

After completing the modules, Windows 8 course learners can take an assessment to validate their knowledge. Upon successful passing, learners earn a Microsoft Digital Literacy Certificate.

What is the Digital Literacy test and certificate?

The Windows 8 Digital Literacy course includes a certificate test as a final course assessment of knowledge. The test consists of 30 multiple-choice questions that cover key learning objectives from all modules of the Digital Literacy course. If you receive a passing score of 70% or higher on the certificate test, you can print your free Digital Literacy Certificate.

When can I take the Digital Literacy certificate test?

When taking the Windows 8 version of the course, you can take the certificate test whenever you feel ready. If you are completely new to digital technology, you will have more success completing the course modules and knowledge check questions before taking the Certificate Test. If you have more digital experience, you may choose to take the knowledge check questions first to verify your understanding against the course learning objectives. If you are confident about your Digital Literacy skills, you may take the certificate test right away.

Can I complete the Digital Literacy certificate test without taking the course?

Yes. You are not required to complete the course before attempting the Digital Literacy Certificate Test.

I closed the final exam or closed my browser; do I have to start over?

If you open the course in the same browser session (means not in private mode and not cleared cookies), you can continue your exam from where you left off. All lessons completed are ticked in green. Video which is not completed will play where it left off.

How do I register my Digital Literacy certificate with Microsoft?

After successfully completing the Digital Literacy Certificate test, you will be given the option to print and register your certificate.

Why should I register my Digital Literacy certificate?

Registering your certificate allows you the option to go back later and reprint your certificate.

Can I reprint my Digital Literacy legacy certificate if I did not register it?

No. If you did not register your certificate, you would not be able to reprint it later.

I lost the link to reprint my Digital Literacy certificate. How do I find it?

You can reprint your registered Digital Literacy legacy certificate here.