Hotfix (KB3124091) for Microsoft System Center Service Manager 2012 R2 Self Service Portal

[Update]
Note: Second update for Service Manager 2012 R2 Self Service Portal (KB3134286) is now available for download, you can get it from here - http://aka.ms/PortalU2

These updates are cumulative, hence the second update (KB3134286) contains new features & fixes in addition to all the payload which was shipped in this release. You can install the new update directly.

Hence, now we are removing this old update from Download Center and this download will be available for on-demand in special cases only. Feel free to reach us at ServiceManager@microsoft.com in case of any queries or concerns.
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Summary

This article describes the new features that are included and the issues that are fixed in Hotfix (KB3124091) for Microsoft System Center Service Manager 2012 R2 Self Service Portal. Additionally, this article also contains the installation instructions and the known issues which are not fixed in this update.

New features that re included in this release –

• Nested enumeration lists are now supported inside the Request offering forms
  
• Portal now allows you to share and access different objects inside the portal with direct URLs. You can refer individual items inside the portal with following URL formats –
  
  • Request Offerings:
    https://[website_name]/Home/Makeform?BMEID=[bme_id]
    
  • Incident type requests:
    https://[website_name]/MyRequests/RequestDetails?type=IncidentRequest&id=[incident_id]
    
  • Service Request type requests:
    https://[website_name]/MyRequests/RequestDetails?type=ServiceRequest&id=[service_request_id]
    
  • Manual Activities:
    https://[website_name]/ MyActivities/ActivityDetails?type=ManualActivity&id=[manual_activity_id]
    
  • Review Activities:
    https://[website_name]/ MyActivities/ActivityDetails?type=ReviewActivity&id=[review_activity_id]
    
  • Help Articles:
    https://[website_name]/KnowledgeBase/article/[id_of_knowledge_article]
    

Issues which are fixed in this release–

• Affected user and Created by user is getting set to the service account
• Query type form element is not working for the Incident and User classes
• Request Offering forms are failing to load if a Query type form element is part of the form
• Username token is not passing values to the mapped field
• Cancelling request form does not work
• Text is overlapping for long strings inside the list in the middle pane
• Related activities inside My Requests always show state as active
• Filters inside My Requests and My Activities is not working for some languages
• Announcement is showing “Invalid Date” in Expired Date column for some languages
• Comments in the request are using incorrect class
• Required (mandatory) restriction is not working on query type form element
• Query form element allows multiple selection even when it is configured for single item selection
• Scroll bar does not work on some lower screen resolutions
• Double scroll bar appears while browsing Help Articles
• Some areas of portal are not rendering in Mozilla Firefox web browser
• My Activities shows 0 instead of removing the notification sticker when no activity is in progress
• With SSL enabled, the browser regularly prompts the message “Only secure content is displayed” with a button to “Show all content” while browsing the portal
• “Added by” inside the action logs show domain\username instead of the display name of the user

Some key known issues which are not fixed in this update

• Un-favorite does not work for Request Offerings
• Portal does not filter Request Offerings based on the language
• Query form element with filter criteria depending on selection from another query in same form does not work
• Multiple query form elements inside same request offering form cannot add same relationship types
• Action logs do not expand when any request is opened via direct URL

PS – The fixes for these issues will be taken in next update release. We will keep you posted about them.

Supported Operating Systems

Windows Server 2012 R2

Please note that this update in only applicable for deployments running Microsoft System Center 2012 R2 Service Manager with Update Rollup 8 (new HTML self service portal) installed.

Before you apply this update, follow these steps:

1. If any customizations are made in the portal sidebar with the steps mentioned in "Customizing the left menu bar" section of this document - https://technet.microsoft.com/en-US/library/mt622142.aspx, then please take backup of Views\Shared\Sidebar.cshtml file.

To install this update, follow these steps:

1. Download the update "SelfServicePortal_CU_KB3124091_amd64_7.5.3079.523.EXE" on the server machine which hosting your Self Service Portal
2. Click Run as administrator
3. Accept the Microsoft Software License Terms, and then follow the steps in the installation wizard

To verify the successful installation of this update, follow these steps

1. In Control Panel, open Programs and Features
2. Click View Installed Updates
3. The installation succeeded if the following is listed on your Self Service Portal server: Hotfix for Microsoft System Center Service Manager R2 Self Service Portal (KB3124091)

After the installation

1. If any customizations were backed up for portal sidebar (as mentioned in Before the installation steps), then merge the required changes in the updated Views\Shared\Sidebar.cshtml file
2. Restart the machine which is hosting your portal IIS server