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Blog posts for: Business Decision Makers IT Professionals
Cropped picture of the earth with the sun behind it
Published 
2 min read

Try multilingual voice agents in Dynamics 365 Contact Center 

Imagine a large retailer with a contact center that supports customers who speak multiple languages. Previously, they needed separate bots for each language, making things complicated and slowing down deployments. Now, with multilingual voice agents, the retailer can handle all customer calls using one phone number, easily switching languages mid-call based on customer input.
Photo of a female manager sitting in a hotel lobby approving a purchase order on her mobile device.
Published 
5 min read

Optimize your email marketing campaigns with advanced analytics features 

As a marketer, the key to optimize your email performance lies in understanding your customers. Every interaction with a customer is a goldmine of information, revealing critical insights into their behavior, preferences, and engagement patterns. Savvy marketers harness this data to tailor content, enhance customer experiences, and elevate engagement rates.
woman using computer in storeroom
Published 
1 min read

Boost seller productivity with document summary by Copilot in Dynamics 365 Sales  

New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. Sellers quickly gain insights into customer requirements, budget details, timelines, and main decision makers. Enabling them to prepare for prospect meetings more effectively and engage in more informed and meaningful conversations.
a remote sales worker uses productivity apps to get work done on his tablet
Published 
3 min read

Migrate from Customer Service Hub to Customer Service workspace   

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app. The Customer Service Hub (CSH) app will no longer be available for all new organizations with Enterprise licenses.   The recent release wave introduced an exciting set of new features to help support representatives be more productive.