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Dynamics 365

Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
abstract image of retail worker
Business Decision Makers
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Jan 09
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6 min read

The future of retail with Dynamics 365 AI-powered ERP solutions 

This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution.

Colorful graphic design including a photo of a field service employee.
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Published
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6 min read

Microsoft named as a worldwide Leader in four IDC MarketScapes for Field Service Management & Service Life-Cycle 

Across all industries and around the world, field service leaders face any number of challenges in areas including digitalization and modernization of traditionally paper-based processes, rising customer expectations, and employee training and retention. With these challenges top of mind, we have continually invested in Microsoft Dynamics 365 Field Service as a solution to meet the growing requirements of field service management (FSM) operations.

Custom creative template including a photo of a woman standing, giving a presentation. The image includes an overlay of the Microsoft Dynamics 365 Finance logo on the right.
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Published
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5 min read

Enhance business performance agility with Microsoft Dynamics 365 Finance Premium 

As the calendar turns its page to a new year, the roles of chief financial officers and finance teams take center stage as they review business performance and tackle updating strategic plans. The fresh new year of 2024 will bring with it a multitude of opportunities, challenges, and transformative possibilities for financial leaders navigating the ever-evolving landscape of the global economy.

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Published
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6 min read

Forrester study finds 346% ROI when modernizing service operations with Dynamics 365 Field Service  

According to our Forrester Consulting study, software that helps organizations improve field service delivery can improve financial performance in two ways: by helping improve customer retention and expansion by exceeding service expectations, and by increasing productivity. We are pleased to share the results of a December 2023 Forrester Consulting Total Economic ImpactTM (TEI) Study commissioned by Microsoft.

Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.
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4 min read

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains 

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.

Graphic design using different shapes
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Published
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1 min read

New pricing for Microsoft Dynamics 365 effective October 2024 

Today, we’re announcing the first pricing update for Microsoft Dynamics 365 in more than five years. Since our last pricing update, Dynamics 365 has transformed customer relationship management (CRM) and enterprise resource planning (ERP) with connected applications for every line of business—across marketing, sales, customer service and field service, finance, operations, and supply chain—and each year, we release hundreds of new features and enhancements designed to help people work smarter, reclaim time, and collaborate seamlessly.