Transforming manufacturing with Microsoft Dynamics 365: A comprehensive analysis
The study provides a clear picture of the financial, operational, and strategic benefits of adopting Dynamics 365.
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Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent
When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements. -
Naming updates to Copilot Service workspace and service representatives
In today’s fast-evolving customer service landscape, the integration of AI, such as Copilot and autonomous agents, is transforming how businesses interact with their customers. -
Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. -
Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. -
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. -
Announcing End of Support for Dynamics GP
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031). -
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. -
Announcing End of Support for Dynamics 365 Project Service Automation (PSA)
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. -
Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM
Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. -
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. -
Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.
