What to do when you cannot access a download?

This month’s Cumulative Updates were made available for download this week. Some of you have experienced problems downloading the files, which causes understandable confusion and frustration. The problems can be caused by a number of different issues, including but not limited to server-side issues. The team that runs the download server is in process of verifying that the problems reported by some of you are not caused by issues on their side. So far, the number of successful downloads is higher than most months, but the number of download requests is also higher than normal, which may cause extra stress on the servers.

If you experience download issues, support professionals in Customer Support Services are ready to help you. Use the familiar support channels in PartnerSource. For example, call your local Microsoft office: https://mbs.microsoft.com/partnersource/northamerica/support/support-news/Support_Telephone, or submit a new technical support  request: https://mbs2.microsoft.com/Support/newstart.aspx. Both pages require PartnerSource access. 

Alternatively, see https://support.microsoft.com/en-us/contactus. This page is country-/region specific, so change the configuration at the bottom of the page.

This blog post was updated on 13. July 2015.