[Post-Incident Review Report] Customers unable to login to LCS portal

Post Incident Review Report

On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in. Microsoft engineers restarted the impacted LCS servers, restoring service on Thursday, July 7, 2016, at 2:32 PM UTC.

User Experience
When attempting to sign in to LCS, customers were redirected to the sign in page, without gaining access to their accounts.

Customer Impact
All Dynamics LCS customers

Incident Start Date and Time
Thursday, July 7, 2016, 9:00 AM UTC

Date and Time Service was Restored

Thursday, July 7, 2016, 2:32 PM UTC

Root Cause
Root cause is under investigation. Engineers will continue to monitor the LCS sign in portal’s behavior to proactively address performance issues.

Next Steps
Improve monitoring that will allow early awareness and enable measures for proactive mitigation.