Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience.
Microsoft Dynamics 365 Blog
End of support for Smart Assist case and knowledge suggestions
As Copilot in Dynamics 365 Customer Service continues to improve, it offers a better alternative for case and knowledge suggestions than Smart Assist. Therefore, starting June 2, 2025, we will no longer support case and knowledge suggestions via Smart Assist in Dynamics 365 Customer Service. We strongly encourage customer service organizations to turn on Copilot
Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely
The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personalization to break through the noise and enable customers to explore brands and products on their own terms. Regardless of whether they are consumers or business-to-business (B2B) buyers. At Ignite 2023, we announced a unique Copilot-powered
Use expanded Copilot for Service capabilities in your CRM
On July 1, we are introducing several new capabilities in Copilot for Service to further support agents working in their CRM of choice.
AI summarization in Dynamics 365 synthesizes and simplifies complex data
As enterprises are asked to manage increasingly complex data environments, the generative AI summarization capabilities of Copilot in Microsoft Dynamics 365 streamline operations by synthesizing complex data from multiple sources across Supply Chain Management, Finance, Commerce, and Human Resources.
Announcing unlimited application installs in Dynamics 365 Customer Insights
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data. Previous application installations had restrictions of four per base license of the
Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews. We’ve heard from users that it can be tedious to manually go into crew records, take a resource
Transition from unified routing diagnostics to Azure Application Insights
As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights.
Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.
Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting
In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever.
Create a data maintenance strategy for Dynamics 365 finance and operations data (part two)
A well-defined data maintenance strategy improves the quality and performance of your database and reduces storage costs. In this post, we focus on data retention at the table level as part of your overall data maintenance strategy.
Create a data maintenance strategy for Dynamics 365 finance and operations data (part one)
Data maintenance—understanding what data needs to be stored where and for how long—can seem like an overwhelming task. Cleanup routines can help, but a good data maintenance strategy will make sure that you’re using your storage effectively and avoiding overages.
Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editor
In today's digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success