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Microsoft Dynamics 365 Blog

Blog posts for: Business Decision Makers IT Professionals
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IT Professionals
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Sep 03
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2 min read

Try the first-party WhatsApp channel in Dynamics 365 Contact Center 

In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers. It’s essential for communications from agents to be timely, accurate, sensitive, brief, and friendly to enhance customer satisfaction and foster brand loyalty. To support this, we are excited to introduce the first-party WhatsApp channel

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1 min read

Forms authentication provider stops working after applying May CU for SharePoint 2013 

After we installed May CU for SharePoint 2013 (15.0.4823.1003) we were not able to log with Forms authentication users and the error (404) In SharePoint log we could see the error: Exception trying get context compatibility level: System.IO.FileNotFoundException: The site https://dax2012r3.contoso.com:8090/_Layouts/FormsAuth/Login.aspx could not be found in the Web application SPWebApplication Name=DynamicsFormsSTS – dax2012r3.contoso.com-8090. at Microsoft.SharePoint.SPSite.LookupSiteInfo(SPFarm

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1 min read

Retail Discount Concurrency Modes 

When configuring discounts and setting the Discount concurrency mode, you have the option to choose Exclusive, Best price, or Compounded.  The question presented when ringing up POS transactions is which one takes precedence when you have multiple discounts that are applicable to the same sale?  This article will provide you with a brief explanation on the

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[Service Restored] Errors when using AX 

Final Status: Updating the SQL servers was successful. Microsoft engineers confirmed that the issues with importing and exporting data are resolved. User Experience: Affected customers received the error: “Exception: Integration Services evaluation period has expired.” when importing or exporting data. Customer Impact: All Dynamics AX customers worldwide Incident Start Time: Tuesday, July 19, 2016, 4:51

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12 min read

What’s new in CU11 for WMS and TMS 

Microsoft Dynamics AX 2012 R3 Cumulative Update 11 is now available for download on Lifecycle Services, CustomerSource and PartnerSource. This release includes several improvements for warehouse and transportation management. For detailed information on the release of Microsoft Dynamics AX 2012 R3 CU11, please refer to the Dynamics AX In-Market Engineering blog. In this post we’ll

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2 min read

Configuring Client Timeout 

The Dynamics NAV Support team have been asked many times about how to configure NAV client timeout values so we have written this post as a simple overview for this topic. Dynamics NAV Windows client timeout configuration is managed at the NAV Server level by setting the Idle Client Timeout setting to a value that

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4 min read

How to configure SLAs 

Hey, congrats on updating to Microsoft Dynamics CRM Online 8.1. Of the many new and exciting features, you now have the capability to use service level agreements (SLAs) for entities apart from Case. The additional entities with the SLA capabilities are: All activity entities (email, appointment, etc.) except recurring appointment Account Contact Order Invoice Quote

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1 min read

Warehouse Mobile Device Portal (WMDP) timeout 

Hello, If you see the following error message when using the Warehouse Mobile Device Portal: “Sorry, an error occurred while processing your request. Please retry your request or contact your system administrator”, you should first check the application log of the IIS server’s event viewer. If you are running into a timeout issue, you will

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1 min read

AX 2012 AxUpdatePortal fails with error after about 6 minutes 

When running the command [AxUpdatePortal -updateall -websiteurl “…” -verbose] on the EP server it sometimes happens that the execution fails with error:The operation failed to execute. Error: Microsoft Dynamics AX could not locate the Web server… In the Application event log you find a Warning with Event ID 1309 from source ASP.NET 4.0.30319.0: 3001The request

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Events: AxForm_ItemCommand, AxForm_ItemUpdating and AxForm_ItemUpdated not fire in Safari browser on SharePoint 2013 

The issue occurs when installing the Enterprise Portal on a claims web application, so actually you will also face the same the issue on SharePoint 2010 when using claims. The issue only impacts Safari browser; in IE or Firefox you will not see the issue. There are two solutions to this issue to install Enterprise

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1 min read

Cannot add Work Items from Lifecycle Services after completing the setup of Visual Studio Team Services integration in an AX 2012 project. 

When working with AX 2012 projects in LCS (Lifecycle Services), the option for adding Work Items from LCS is missing after completing the setup of Visual Studio Team Services (VSTS) integration. When creating a Dynamics AX (AX7) project and doing the exact same setup, then Work Items can be created from LCS and stored in

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13 min read

Vendor catalogs in Dynamics AX 

Vendor catalogs import In Microsoft Dynamics AX, purchasing professionals can create and maintain catalogs for company employees to use when they order items and services for internal use. When you create a procurement catalog you can add the items and services that you make available to employees, either by importing the vendor catalog data or

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Supportability for Integration Solution for Microsoft Dynamics AX Projects and Microsoft Dynamics CRM 

The Integration Solution for Microsoft Dynamics AX Projects and Microsoft Dynamics CRM, is a solution that relies on the CRM Connector that allow to synchronize projects data between AX and CRM.For details you can refer to the specific documentation: Integration Solution for Microsoft Dynamics AX Projects and Microsoft Dynamics CRM About synchronizing project information between