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Dynamics 365

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Blog posts for: Business Decision Makers IT Professionals
Businesswoman sitting at a table in an office, typing on her laptop with focus. The image is overlaid with the Dynamics 365 icon on the left.
Published 
5 min read

Transforming ERP, and the speed of business, with generative AI 

Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. But the way we do business keeps fundamentally changing. New business models disrupt the way companies sell products and services, blurring industry lines and transforming customer experiences.
A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.
Published 
5 min read

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service 

Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.
Volvo Penta technician asks Microsoft Copilot in Dynamics 365 Guides to show her the details of a marine engine.
Published 
4 min read

Early adopters of Microsoft Copilot in Dynamics 365 Guides recognize the potential for productivity gains 

The integration of Microsoft Copilot into Dynamic 365 Guides brings generative AI to this mixed reality solution. Copilot for Dynamics 365 Guides transforms frontline operations, putting AI in the flow of work, giving skilled and knowledge workers access to relevant information where and when they need it.
Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.
Published 
3 min read

Microsoft unveils AI features for manufacturers at Hannover Messe 2024 

At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.
A field service employee wearing a hard hat, holding a tablet
Published 
3 min read

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations   

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.