[Post Incident Report] Dynamics AX sign-in issues and reporting functionality loss
Summary
On Friday, September 9, 2016, at 3:09 PM UTC, internal monitoring detected that customers in Western Europe were unable to sign in to Dynamics AX. Upon investigation, engineers discovered the outage was related to a network connectivity issue. Microsoft engineers applied a network configuration change, restoring service on Friday, September 9, 2016 at 5:48 PM UTC.
User Experience
Friday, September 9, 2016, from 3:09 PM UTC to 4:40 PM UTC:
Affected users were unable to sign in to Dynamics AX.
Friday, September 9, 2016, from 4:40PM UTC to 5:48 PM UTC:
Service was restored for all users, but reporting functionality was down for a subset of customers.
Customer Impact
All customers hosted in Western Europe
Incident Start Date and Time
Friday, September 9, 2016, 3:09 PM UTC
Date and Time Service was Restored
Friday, September 9, 2016, 5:48 PM UTC
Root Cause
A recent update to the network configuration caused the virtual machines (VMs) for Dynamics AX to become inaccessible in Western Europe.
Next Steps
Improve monitoring during updates to proactively address performance issues.
Improve redundancy for VM configurations to create a failsafe for region-wide network outages.
