{"id":192390,"date":"2024-10-21T02:30:00","date_gmt":"2024-10-21T09:30:00","guid":{"rendered":""},"modified":"2025-12-24T16:10:47","modified_gmt":"2025-12-25T00:10:47","slug":"transform-work-with-autonomous-agents-across-your-business-processes","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/dynamics-365\/blog\/business-leader\/2024\/10\/21\/transform-work-with-autonomous-agents-across-your-business-processes\/","title":{"rendered":"Transform work with autonomous agents across your business processes"},"content":{"rendered":"\n

We’re expanding our ambition to bring AI-first business process to organizations. First, we\u2019re announcing that the ability to create autonomous agents with Microsoft Copilot Studio<\/strong> will be available in public preview in November 2024. Learn more on the Copilot Studio blog<\/a>. <\/p>\n\n\n\n

Second, we\u2019re introducing 10 new autonomous agents in Microsoft Dynamics 365<\/strong> to build capacity for sales, service, finance, and supply chain teams. These agents are designed to help you accelerate your time to value and are configured to scale operational efficiency and elevate customer experiences across roles and functions. <\/p>\n\n\n\n

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Scale your team with new autonomous agents<\/h2>\n\n\n\n

Discover more ways to drive impact with autonomous agents and Copilot Studio.<\/p>\n\n\n\n

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Read more<\/a><\/div>\n<\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
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Rapidly drive impact with autonomous agents <\/h2>\n\n\n\n

Microsoft Copilot<\/a> is your<\/em> AI assistant\u2014it works for you\u2014and Copilot Studio enables you to easily create, manage, and connect agents to Copilot. Think of agents as the new apps for an AI-powered world<\/a><\/strong>. We envision organizations will have a constellation of agents\u2014ranging from simple prompt-and-response to fully autonomous. They will work on behalf of an individual, team, or function to execute and orchestrate business process ranging from lead generation, to sales order processing, to confirming order deliveries. Copilot is how you\u2019ll interact with these agents.<\/p>\n\n\n\n

Introducing autonomous agents for Dynamics 365 <\/h2>\n\n\n\n

New autonomous agents enable customers to move from legacy line of business applications to AI-first business process. AI is today\u2019s return on investment (ROI) and tomorrow\u2019s competitive edge. These new agents are designed to help sales, service, finance, and supply chain teams drive business value\u2014and are just the start. We will create many more agents in the coming year that give customers the competitive advantage they need to help future-proof their organization. Today, we\u2019re introducing ten of these autonomous agents which will start to become available in public preview later in 2024 and continue into early 2025. <\/p>\n\n\n\n

Sales: Help sellers focus time on building customer relationships to close deals faster <\/h2>\n\n\n\n

Agents will help sellers focus time on engaging customers to move through the sales cycle faster. The Sales Qualification Agent<\/strong> for Microsoft Dynamics 365 Sales can free up time for the seller to spend on higher value activities by researching and prioritizing inbound leads in the pipe and developing personalized sales emails to initiate a sales conversation.<\/p>\n\n\n\n

For small to medium-sized businesses, the Sales Order Agent<\/strong> for Microsoft Dynamics 365 Business Central will automate the order intake process from entry to confirmation by interacting with customers, capturing their preferences. See Sales Order Agent in action<\/a>.<\/p>\n\n\n\n

Operations: Empower teams to grow the business, optimize process, and meet customer demand<\/h2>\n\n\n\n

To maintain smooth business operations, it\u2019s crucial that process in key areas such as finance, procurement, and supply chain are optimized to minimize cost, mitigate risks, and accelerate decisions. Autonomous agents operate around the clock to execute a range of process, helping professionals spend less time on manual work and more time on strategic tasks like planning and decision making. \u202f <\/p>\n\n\n\n

The Supplier Communications Agent<\/strong> for Microsoft Dynamics 365 Supply Chain Management autonomously manages collaboration with suppliers to confirm order delivery, while helping to preempt potential delays. With agents performing all the tasks related to confirming purchase orders, procurement specialists can focus on managing supplier relationships and improving overall supply chain resiliency.<\/p>\n\n\n\n

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Watch and learn more about the Supplier Communications Agent<\/a><\/div>\n<\/div>\n\n\n\n

Additional agents:  <\/p>\n\n\n\n