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Dynamics 365 Field Service

Transform your service operations, deliver exceptional service, and improve customer experiences.
Overview

Optimize service operations

Transform your service operations with generative AI, the Internet of Things (IoT), and mixed reality.
  • Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.
    A map showing the location of a city.
  • Keep your customers informed with automated service reminders and notifications via email and text messaging.
    Three iPhone screenshots with text messages on them.
  • Gain customer insights by sending automated, personalized surveys after completing field service calls.
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The Total Economic Impact™ Of Microsoft Dynamics 365 Field Service

Learn the cost savings and business benefits enabled by Dynamics 365 Field Service in this commissioned study conducted by Forrester Consulting.1
346%
Return on investment
$42.65M
Benefits present value
<6
Months to payback
Pricing

Dynamics 365 Field Service pricing

Dynamics 365 Field Service

Get complete field service management, including step-by-step guides and remote expert assistance.
user/month

Dynamics 365 Field Service Contractor

Seamlessly assign and manage external frontline technicians.  
user/month
Partners

Discover Microsoft partners

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Consulting services

Access a wide range of architecture planning, implementation, and support services.
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Partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps.
A woman working on electrical equipment in a factory.

FastTrack for Dynamics 365

Go live confidently with onboarding and training led by Microsoft experts and partners.
Customer stories

How customers are using Field Service

Two construction workers looking at a tablet.
NEXT STEPS

Try Dynamics 365 Field Service

Deliver exceptional, proactive service that resolves customer issues the first time.

Chat with a Dynamics 365 specialist

Available M-F 6 AM to 3 PM PT.

Request a call

Have a Dynamics 365 specialist contact you.

Call Sales

Available M-F 6 AM to 3 PM PT.

[1]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service, December 2023.

Follow Dynamics 365

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