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Microsoft Announces Dynamics AX in the Cloud: It's Been a Long Time Coming But Worth the Wait, November 19, 2015 By: Robert P. Mahowald, Christine Dover
On November 19, 2015, Microsoft announced that its next release of its flagship ERP solution, Microsoft Dynamics AX,
will be available in the cloud in the first quarter of 2016. This release has been a long time coming, but based on
what we've seen, it appears to be worth the wait as Microsoft delivers all of the capabilities of Dynamics AX on
the cloud and leverages the power of the greater Microsoft with SQL Azure, O365, Skype, PowerBI, and much more to deliver
a productive and usable application.
This Magic Quadrant focuses on ERP systems that support a single-instance strategy for multientity midmarket and upper-midmarket companies. Leading vendors are rearchitecting their solutions to adopt in-memory technologies, cloud delivery principles and modern UIs.Read the report
Gartner, a leading independent research firm, recognized Microsoft Dynamics CRM as a Leader in its "Magic Quadrant for Sales Force Automation" report.Read the report
Microsoft Dynamics CRM is placed in the Leaders Quadrant of the 2016 Magic Quadrant for the CRM Customer Engagement Center based on its completeness of vision and ability to execute.Read the report
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, Forrester identified the nine most significant CRM suites solutions—and researched, analyzed, and scored them.Read the report
In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, Forrester identified the 10 most significant CRM suites solutions—and researched, analyzed, and scored them.Read the report
Forrester conducted vendor survey evaluations in September 2015 and evaluated 11 customer service solutions worthy of consideration by large organizations.Read the report
However, delivering good service is difficult. Organizations must navigate rapidly changing customer expectations and look for vendor solutions that enable the business capabilities necessary to deliver differentiated experiences.Read the report
Josh Greenbaum previews and explains how the next release of Microsoft Dynamics AX, running on the Microsoft Azure, positions cloud computing for a dramatic and meaningful shift.Read the report
With aging solutions driving investigation of new purchases and cloud applications increasingly adopted by large and small firms alike, the enterprise resource planning (ERP) market continues to be very competitive.Read the report
This SiriusView compares leading vendors within the b-to-b marketing automation platform (MAP) space. Although all MAPs offer similar functionality, differences are evident when MAPs are evaluated through various use case scenarios. An organization’s MAP choice should be based on its use cases for marketing automation. To learn more:Read the report
To understand how increasing the maturity of customer service processes drives significant benefits in reduced costs, increased productivity, improved customer satisfaction, and support for continued growth, Nucleus Research VP Rebecca Wettemann conducted in-depth interviews with more than 30 customers using Microsoft solutions for customer service. Through these interviews with customers whose deployments ranged from 18 months to 10+ years, Nucleus Research analyzed their challenges and resource requirements, best practice usage, and current processes, along with the benefits associated with increased customer service maturity. Read this report for the results of this research.
For the third year in a row Microsoft Dynamics has been awarded Elite Status in Paul Greenberg's (56 Group) annual CRM Watchlist. CRM Watchlist winners are selected using a series of rigorous criteria (explained in depth here) to determine which companies have the strongest impact in the market.
Stay tuned for the full write-up.
On August 3, 2015, Microsoft announced its acquisition of Incent Games LLC, developer and owner of FantasySalesTeam. FantasySalesTeam is an innovative sales gamification platform that has helped hundreds of companies boost sales productivity, drive revenue and improve CRM adoption through collaboration and team based competition.
FantasySalesTeam’s innovative features will soon be available for Microsoft Dynamics CRM customers to help incentivize their sales teams and achieve better results. Blue Hill Research, a provider of research and analysis on the global IT industry, analyzed what this acquisition means to businesses and organizations.Read the report
For the third consecutive year, Microsoft Dynamics has been recognized as a CRM Magazine Service Leader in customer case management, and for the first year, Microsoft has been recognized as a CRM Service Leader in web support. The CRM Magazine CRM Service Awards are chosen by a panel of 15 industry analysts, with ratings based on a mix of weighted criteria including reputation for depth of functionality, customer satisfaction, company direction, and five-year cost for software/maintenance.
Microsoft won the award for ‘Best Integrated Front Office Solutions’ in recognition of the key strengths of Microsoft Dynamics CRM. Microsoft Dynamics CRM offers unique, seamless integration with middle/back office applications as well as Microsoft’s products such as Power BI for data analytics, Skype and Yammer for workforce collaboration, and SharePoint for document workflow management. It provides a highly flexible relationship management framework that not only allows private banks to successfully manage multi-asset portfolios but also enables cost efficient integrated solutions.
The advanced analytics suites and high-performance cloud computing capabilities of the Microsoft data platform, comprising Microsoft SQL server 2014 and Azure SQL Database, the Microsoft Azure IoT Suite, Cortana Analytics Suite and Azure Data Lake, Power BI and Azure Machine Learning, also saw Microsoft named as the ‘Best Provider of Data Analytics’.
The 2016 CUSTOMER Product of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.