The instructions in this section apply to subscriptions made through Microsoft Dynamics CRM Online as well as through Microsoft Office 365.
You’ll need to contact billing support to cancel your subscription. To contact billing support, please refer to the CRM Online tab on the Billing and subscription support page.
Before you call, have the following information ready:
Billing administrator’s Microsoft account and password.
Organization URL and name.
The day that you want your subscription to CRM Online terminated.
You should have also made the following decisions:
Do you want to keep your existing data? If so, you can export it to Microsoft Office Excel. For more information, see Export Data to Excel.
Do you want to keep any Internet Marketing service campaigns running? If you’re not the person who signed up for the marketing service, you must work with that person to cancel or maintain it.
In addition, you can now do a self-serve cancellation of your subscription form the Admin portal.
If you cancel today, this subscription will remain active until the end of the billing cycle.