Dynamics 365
Help & Training
Search

Get ready for the next release

New features are continually becoming available! If you administer, configure, or install Microsoft Dynamics 365 products and services, watch this page for information about ongoing and upcoming releases — and how to prepare your organization.

Dynamics 365 is available now for new customers. With Dynamics 365, previous Dynamics CRM functionality is included as a part of a suite of intelligent business applications. The apps that make up the CRM portion of the suite include Sales, Customer Service, Field Service, and Project Service Automation. The Dynamics 365 suite also includes apps for Operations and Finance. License just what you need, and add more apps as you need them.


Tip

See the Roadmap for an overview of new features in Microsoft Dynamics 365. For a list of known issues, see the Readme file.


Dynamics 365 will be made available for existing CRM Online and CRM on-premises customers in the December 2016 update for Dynamics 365 (online and on-premises). Keep watching this page for availability!

On this page:

How to get updates

Testing Dynamics 365 (online) updates

Staying informed

Support

How to get updates

Dynamics 365 (online)

  • You'll be able to schedule the specific date when your update occurs. We call this a customer-driven update since you “drive” the timing of the update to be the most suitable for your organization. For more information about our update policy and how this works, read TechNet: Manage Microsoft Dynamics 365 (online) updates.

Dynamics 365 (on-premises)

  • Watch this page to know when Dynamics 365 (on-premises) will be available.

Dynamics Marketing

  • The customer-driven update process gives you control over when new updates of Dynamics Marketing will be rolled out for your organization. For more information, see Manage Dynamics Marketing updates.

Microsoft Social Engagement

  • Your organization's admin will be notified by email about the specific timing of your update to the next version. These updates will happen automatically and Microsoft will send several reminder communications, with the details, as the scheduled update approaches.  

Testing Dynamics 365 (online) updates

We always advise that you preview and test new versions in a non-production (sandbox) environment before you update your live production instances. This will give you the opportunity to verify the compatibility of any customizations that you may have made, or any third-party customizations that are installed. Additionally, testing will also allow you to assess the impact of the upcoming changes on your organization and your users. Learn about managing Dynamics 365 (online) sandbox instances.

Staying informed

Service communications

Want more information about the types of emails we send you? Check out TechNet: Policies and Communications for Dynamics 365 Updates.

Support

Connect with Support resources or browse questions and answers in the Microsoft Dynamics 365 Forum — or you can always contact your partner.

Here's a list of the latest and previous releases.

What's new in Microsoft Dynamics CRM

For a complete list of new features in the latest and previous releases of CRM, see the following resources:

Watch a short video (2:14) on the spring 2016 wave of features.


What's new in Microsoft Social Engagement

For a complete list of new features in the latest and previous releases of Microsoft Social Engagement, see What's new.


What's new in Microsoft Dynamics Marketing

For a complete list of new features in the latest and previous releases of Microsoft Dynamics Marketing, see the following resources:


How to get and prepare for updates

Dynamics CRM Online

  • You'll be able to schedule the specific date when your update occurs. We call this a customer-driven update since you “drive” the timing of the update to be the most suitable for your organization. For more information about our update policy and how this works for CRM Online, read TechNet: Manage Microsoft Dynamics CRM Online updates.

Dynamics CRM 2016

Dynamics Marketing

  • The customer-driven update process gives you control over when new updates of Dynamics Marketing will be rolled out for your organization. For more information, see Manage Dynamics Marketing updates.

Microsoft Social Engagement

  • Your organization's admin will be notified by email about the specific timing of your update to the next version. These updates will happen automatically and Microsoft will send several reminder communications, with the details, as the scheduled update approaches.  

How to prepare for CRM Online updates

Test the updates in a sandbox environment. We always advise that you preview and test new versions in a non-production environment before you update your live production instances. This will give you the opportunity to verify the compatibility of any customizations that you may have made, or any third-party customizations that are installed. Additionally, testing will also allow you to assess the impact of the upcoming changes on your organization and your users. If you haven't already done so, we strongly advise obtaining a non-production instance. Learn about managing Dynamics CRM Online sandbox instances.


Staying informed

Service communications

Want more information about the types of emails we send you? Check out TechNet: Policies and Communications for Dynamics CRM Online Updates.


Support

Connect with Support resources or browse questions and answers in the Microsoft Dynamics CRM Forum — or you can always contact your partner.