Install CRM for phones and tablets

Keep track of your contacts, leads, and activities on the go with the Microsoft Dynamics CRM for phones and Microsoft Dynamics CRM for tablets apps. You get the same intuitive experience on both your phone and tablet.

First things first: Is your mobile device supported?

If your CRM admin already told you your device can run CRM for phones or tablets, you’re good to go. If you’re not sure—

Check the list of supported devices on TechNet  

Install the app from your device’s app store

Choose the download link for your device:

CRM for phones app

CRM for tablets app

Looking for a different version of the CRM for phones app?

If your organization isn’t ready to use the latest CRM for phones app, you can still use the earlier version, which is now called CRM for phones express. CRM for phones express is only supported for versions of CRM earlier than Microsoft Dynamics CRM Online 2016 Update and Microsoft Dynamics CRM 2016 (on-premises).

Get CRM for phones express  

Having trouble with your app?

If you’re having trouble with your mobile app, it’s a good idea to contact your IT department. If you want to do some troubleshooting on your own, try these resources:


Microsoft Dynamics CRM for phones is available for Microsoft Dynamics CRM Online 2015 Update 1 and later and Microsoft Dynamics CRM 2016 on-premises or later. If your organization hasn’t yet updated, you can still use the previous version of the phone app, Microsoft Dynamics CRM for phones express. More information: Get started with CRM for phones express.

Privacy notice

Licensed Dynamics CRM Online users with specific Security Roles (CEO – Business Manager, Sales Manager, Salesperson, System Administrator, System Customizer, and Vice President of Sales) are automatically authorized to access the service by using CRM for tablets, as well as other clients.

An administrator has full control (at the user security role or entity level) over the ability to access and the level of authorized access associated with the tablet client. Users can then access CRM Online by using CRM for tablets, and Customer Data will be cached on the device running the specific client.

Based on the specific settings at the user security and entity levels, the types of Customer Data that can be exported from CRM Online and cached on an end user’s device include record data, record metadata, entity data, entity metadata, and business logic.

Applies To

Dynamics CRM 2013

Dynamics CRM 2015

Dynamics CRM 2016

Dynamics CRM Online