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Microsoft Dynamics 365 training courses

The eLearning courses in the table below are available with a Microsoft Dynamics 365 service plan (accessible through CustomerSource or PartnerSource). Not sure if you have a service plan? Find your Dynamics 365 administrator or support person. There's more advanced content available through your service plan.


As of the December 2016 update for Dynamics 365 (online and on-premises), Dynamics CRM functionality is now included as a part of Dynamics 365, a suite of intelligent business applications. The courses listed below were designed for Dynamics CRM. For Dynamics 365 courses, use the search box on the eLearning page.





Reporting in Microsoft Dynamics CRM Online (Course 80675)

Module 01: Introduction

Module 02: Visualization

Module 03: Introduction to Reporting Basics

Module 04: BIDS and SQL Based Reports

Module 05: FetchXML Reports

Module 06: Power BI and Dynamics CRM

Data management

Data Management in Microsoft Dynamics CRM Online (Course 80712)

Module 01: Intro to Extending Dynamics CRM

Module 02: Data Import Methods

Module 03: Preparing Data for Import

Module 04: Managing Duplicate Detection

Module 05: Importing Data via Microsoft Excel and Re-Import and Import Wizard

Module 06: Data Utilities within Dynamics CRM

Module 07: Troubleshooting Data Import Issues

Customizing and extending

Automating Microsoft Dynamics CRM with Business Process Management (Course 80714)

Module 01: Reason to Automate?

Module 02: Introducing Business Process Management

Module 03: Business Process Management Solutions

Module 04: Business Rules

Module 05: Workflows

Module 06: Dialogs

Module 07: Troubleshooting Process Issues

Extending Microsoft Dynamics CRM Online and On Premise (Course 80666)

Module 01: Intro to Extending Dynamics CRM

Module 02: Navigation and Commanding

Module 03: Form Event Scripting

Module 04: Extending the UI with Web Resources

Module 05: Using the Organization Service

Module 06: Querying Data with the Organization Service

Module 07: Using the REST OData Endpoint

Module 08: Plug-ins

Module 09: Custom Workflow Activities

On-premises installation and deployment

Installation in Microsoft Dynamics CRM 2015 (Course 80679)

Module 01: System Requirements and Required Technologies

Module 02: Install Microsoft Dynamics CRM Server

Module 03: Install Microsoft Dynamics CRM Reporting Extensions

Module 04: Manage Microsoft Dynamics CRM with the Deployment Manager

Module 05: Upgrade to Microsoft Dynamics CRM 2015

Module 06: Email Management

Module 07: Microsoft Dynamics CRM for Microsoft Office Outlook

Module 08: Maintain and Troubleshoot a Deployment

Module 09: High Availability Options

Applies To

Dynamics 365 (online)

Dynamics 365 (on-premises)

Dynamics CRM Online

Dynamics CRM 2016

Dynamics CRM 2015

Dynamics CRM 2013