Dynamics 365
Help & Training

Monitor and manage system jobs

Several Microsoft Dynamics 365 features use system jobs to perform tasks automatically, including workflows, import, and duplicate detection, running independently or in the background.

You can monitor them to ensure that they run smoothly or have completed successfully.

Monitoring system jobs

If there is a problem with a system job, you can cancel, postpone, pause, or resume it.

  • Canceling system jobs

    You cannot resume a canceled system job.

  • Postponing completion of system jobs

    Postponing an active system job stops any current and subsequent actions. You can specify a later time when you want the system job to restart.

  • Pausing system jobs

    You can resume a paused system job.

  • Resuming paused system jobs

    Resuming restarts a system job that was paused.


    1. If a system job fails, you can view the details about what steps failed and what the problems may have been. First, open the system job record. To display details about system job failures, move your pointer over the warning symbols.

    2. To view system job failures in a format that you can print or copy and paste, click the Print button.


You cannot make changes to the status of a system job that has been completed or canceled.

Applies To

Dynamics 365 (online)

Dynamics 365 (on-premises)

Dynamics CRM Online

Dynamics CRM 2016

Dynamics CRM 2015

Dynamics CRM 2013