Messages found by auto capture are merged with other relevant Dynamics 365 activities and shown in the Activities column for the record they apply to. You can see them on Contact, Opportunity, Lead, Account, Case, and Custom entities. So, for example, if you are looking at an opportunity in Dynamics 365, then the Activities column shows all of the activities you have logged for that opportunity, plus up to 50 recent email messages in your Microsoft Exchange account that were sent to or from the primary contact for that opportunity or its stakeholders.
The figure shows both tracked and auto-captured (not tracked) messages in the Activities column, and highlights the following:
Tracked message: This message is already being tracked, so it is already imported into Dynamics 365 and is being shared with your team. It shows a black symbol and does not include any tracking controls or messages.
Auto capture messages: These messages were found by the auto capture feature. They have been identified as possibly being relevant to the current record, but they are still private so only you can see them. Compared to tracked messages, these messages show a gray symbol and a dotted border, and include a Track link and a private email label.
Track link: Click here to convert a private message found by auto capture to a tracked message in Dynamics 365.
Private email label: Private messages found by auto capture but not yet tracked in Dynamics 365 include this label to indicate their status.
Initially, the messages that auto capture finds are private for you, so other members of your sales team will not be able to see them in Dynamics 365. Click the Track link to turn any auto capture message into a tracked email message, which copies the message into the Dynamics 365 database and makes it visible to other members of your team. Auto capture messages that don't include a Track link are already being tracked. It may take a few minutes for a message to go from untracked to tracked, during which time it will show a Tracking pending message.
As with other types of email message tiles shown in the Activities list, click the tile to expand or collapse the message content.
Untracked messages do not indicate the send direction (in or out) or if they include an attachment. But once a message is tracked, both the direction and any attachments are indicated.