The activation email is sent to the Online Services Manager (OSM), who is a participant identified on the enterprise agreement. If the activation email needs to be resent, call Billing Support to make the request. Please be prepared to provide company information to verify personally identifiable information (PII).
The activation email can only be resent to the OSM. If the OSM is unavailable and the email needs to be sent to a different contact, please contact your Microsoft Licensing Solutions Partner to request that the OSM information be changed. Once the information is changed, you will need to make a new request to Billing Support to resend the activation email to the new OSM.