Microsoft social CRM

In a socially connected world, engagement with customers can happen anywhere, anytime, and it is key to growing your business. Microsoft Social Engagement, powerful social CRM software, puts cutting-edge tools in the hands of your sales, marketing, and service teams—helping them to gain insight into how people feel about your business and to proactively connect on social media with customers, fans, and critics.

Microsoft Social Listening

Listen everywhere. Analyze sentiment. Drive engagement

The world is changing at an unprecedented pace, and social media is much more than a fad. Today's customers make decisions based on user reviews and online discussions. Conversations that were once had in person now take place on Facebook or Twitter. People are more informed, and they're getting their information in new ways, from new sources. With Microsoft Social Engagement, you can listen, analyze, and drive engagement all within Microsoft Dynamics CRM, Microsoft Dynamics Marketing, or standalone. Jump in and engage with your customers, reaching them in ways never before possible.

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Microsoft Social Engagement is available

Get ready to engage!

Announcing general availability of Microsoft Social Engagement

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Social listening

Take your social pulse 

Microsoft Social Engagement helps you harness the power of the social web by analyzing what people are saying on social media and in the news. We support 20 languages and cover a broad range of sources—Twitter, Facebook, videos, blogs, and news syndication. Spot trends and receive alerts about how people are feeling about your products or brand so that you can shape your messaging and sales conversations more effectively. You can even identify your key influencers.

Read more about Microsoft Social Engagement

Social analytics

See social from any angle 

The robust analytics of our social CRM give you more insightful and interactive analytics with richer data to gain a true understanding of your business on topics that matter most. Microsoft Social Engagement's visual filter allows you segment your data by source, sentiment, location, or author. Our unique sentiment monitoring combines natural language processing and machine learning techniques to evaluate keywords in posts to determine whether they are positive, negative, or neutral.

Learn about turning social sentiment into opportunity

Social engagement

Connect with your customers 

Empower teams across sales, marketing, and service to collaborate with customizable streams from a combination of sources. Build deeper relationships with customers by empowering them to engage with social communities on Facebook and Twitter.

Social CRM

Get social in Microsoft Dynamics CRM
You can add social data in Microsoft Dynamics CRM or Microsoft Dynamics Marketing—on dashboards or on any forms, like Accounts or Campaigns. Integrate social interactions into an end-to-end customer journey, with the ability to create leads, opportunities, or cases from social posts, right within Microsoft Dynamics CRM Online. Help your front-line sales, marketing, and service teams deliver amazing customer experiences. Plus, social engagement doesn't have to be limited to a few individuals in your marketing organization.

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Social CRM

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Marketing CRM

Engage customers one to one across channels, build your sales pipeline, and demonstrate the impact of your marketing investments—in real time.

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Provide the essential insights, guidance, and tools that salespeople need to find the right customers, win the right deals, and harness the power of the entire organization.

CRM for Service industries

Earn customers for life through cross-channel service, increased agent productivity, and adaptive service models.

Deliver amazing customer experiences for less

Prices start at $75–$150/user/month

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Help and support

Resources for customers

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The right Microsoft Dynamics support plan can help you get the most out of your solution and transform your software from great to exceptional.

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Help and support plans for Microsoft Social Listening