Microsoft Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service

Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

Get super-charged scheduling

Fit in more appointments a day—to make the most of your employee workloads, mileage, and more—with optimized scheduling tools.

  • Improve first-time fix rates by dispatching the right technician.
  • Reallocate your resources quickly as new work orders come in.
  • Simplify dispatching with map views and visualizations.

Equip your mobile workforce

Give your technicians what they need—in native mobile apps for iOS, Android, and Windows—to offer great field service.

  • Provide real-time customer information and guidance.
  • Enable technicians to use barcode, RFID, and credit card readers.
  • Process work orders, including signature collection, remotely.

Profit from predictive services

Go from a traditional break-fix repair model to a more profitable, never-fail service model with built-in data collection, analysis, and alerts. 

  • Connect any asset easily to the Microsoft Azure IoT Hub.
  • Get remote monitoring and predictive maintenance.
  • Automate remote fixes to minimize technician visits.

Start with smarter field service capabilities

Optimized schedulingService agreementsInventory managementMobile productivityConnected devicesCustomer communications
Optimized scheduling

Optimized scheduling

Provide tools to help your team schedule appointments and dispatch the right resources. Field Service includes tools for service representatives and dispatchers—plus an automated tool that schedules appointments for them—so it’s easy to fit more appointments into the day.

Your business—powered by Microsoft

Productivity

Office 365

Office 365

integrates with Dynamics 365 to make your teams even more productive

Intelligence

Cortana

Cortana Intelligence

are built in to Dynamics 365 to provide intelligence and insights

Power BI

Power BI

are built in to Dynamics 365 to provide intelligence and insights

Azure Machine Learning

Azure Machine Learning

are built in to Dynamics 365 to provide intelligence and insights

are built in to Dynamics 365 to provide intelligence and insights

Extensibility

PowerApps

PowerApps

works with Dynamics 365 to help developers easily build custom add-in apps

Find apps that work with Dynamics 365 for Field Service

Do even more with Field Service using dozens of add-in applications from AppSource. Developed by Microsoft and our partners, they extend what you can do across all aspects of the service chain. Check AppSource often—new apps are added all the time.

APPSOURCE
Free 30-day trial

Get started with Dynamics 365 for Field Service

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Connect with a Dynamics 365 partner in your area.

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