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Microsoft Dynamics 365 for

Engage every shopper

Personalize customer engagement and increase employee productivity by creating an exceptional, insightful shopping experience that unifies digital, in-store, and back office operations.

optimize your operations

Create immersive shopping experiences

Elevate your brand and encourage buying behavior by engaging customers through cross-channel technology and personalized retail experiences.   

empower your employees

Provide exceptional service

Help your employees deliver outstanding customer service by giving them the tools they need to succeed—from customer and inventory details to employee schedules.

deliver immersive shopping experience

Optimize retail operations through insights

Make smarter decisions based on data-driven insights to help optimize your business—from merchandising to inventory to fulfillment. 

Mattress Firm
Canada Goose
Pet Supplies Plus
David's Tea
Citta Design
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Unified commerce

Give customers a seamless shopping experience

Increase your revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across channels.

  • Personalize customer experiences throughout stores, web, mobile, and call centers
  • Provide convenient, flexible ways to shop, such as in-store pickup or home delivery
  • Offer cross-channel incentives, such as loyalty programs, gift cards, and promotions


Modern store experience of Dynamics 365

Modern store experiences

Provide exceptional customer service

Manage your stores more efficiently, help increase sales, adapt to changing needs, and provide outstanding customer service by implementing the latest technology, tools, and innovation.

  • Deliver better service with by giving employees access to real-time product, customer, inventory, and order details
  • Offer more product selection and recommendations by blending the best of online and in-store shopping
  • Get more control over store operations through automation and advanced operational capabilities
  • Give customers the flexibility to buy in store, pick up in other locations, or have it delivered to their doorstep
  • Improve employee productivity thorough schedules, time clock, and manager dashboards


Effective merchandizing of Dynamics 365

Effective merchandising

Offer the right products in the right channels at the right prices

Improve your ROI and product demand by accessing a robust set of capabilities that help centrally manage your merchandising—including product information, categories, assortment, and pricing.

  • Simplify sales and promotional efforts by centrally managing your products and promotions
  • Attract more customers by managing your assortments by channel and personalized offers
  • Drive revenue by creating and targeting catalogs across channels, customers, and seasons


Optimized operations of Dynamics 365

Optimized operations

Streamline your business through intelligent insights

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by making smarter decisions using customer and operational insights.

  • Optimize fulfillment and enable the right level of inventory at right locations
  • Get a centralized and cohesive view of your entire operations
  • Finish end-of-day activities faster using automated and streamlined workflows
  • Meet your changing business needs with a solution built for multi-company, multi-brand, and multi-channel global operations
  • Take advantage of the latest innovations and opportunities with continuous application updates


Tailor and extend Dynamics 365 across your business

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Add prebuilt applications

Do even more with Dynamics 365 for Retail using AppSource. Enhance your digital, in-store, and back office operations by integrating add-on applications from Microsoft and our partners.

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Customize your applications

Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.


Try Dynamics 365 for Retail free for 30 days

Try Dynamics 365 for Retail free for 30 days

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Contact us

Chat with us live or call 1-888-477-7989 for help getting started.

Chat with us live or call 1-888-477-7989 for help getting started.

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