Connected Field Service for Manufacturing
Deliver intelligent field and customer service by moving from a costly break-fix model to a proactive and predictive service model. Keep up with manufacturing and servitization trends by connecting your devices and using Internet of Things (IoT) data to reduce customer downtime—all while providing insights technicians need to offer customers new products and services.
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Connect and monitor devices
Gain visibility into asset performance by connecting, remotely monitoring, and creating alerts to enable predictive maintenance on mission critical devices.
Service assets effectively
Optimize the scheduling of service calls and equip technicians with information, augmented reality tools, and remote guidance to make the right repairs the first time out.
Sell more to customers
Provide technicians with intelligent sales insights and information to offer new products and services that deliver customers’ their desired results.
How It Works
The Connected Field Service solution allows manufacturers to know about problems before the customer does, and solve them at the smallest cost to the organization. This solution helps manufacturers implement a servitization model to field service.
In a simple scenario, when an abnormality is detected, a sensor sends an alert off to an Azure IoT Hub. This triggers a configurable workflow process within Dynamics 365 for Field Service.
A field technician is dispatched and arrives on-site to resolve the problem, ensuring a first-time fix. This also creates an opportunity to take advantage of the close customer relationship and sell more products and services.
A proactive servitization approach improves customer satisfaction. It also ensures resource productivity by catching issues and troubleshooting them remotely—before they significantly impact your business—and helps maintain your technicians as profitable resources.
Azure IoT Remote Monitoring solution accelerator
Connect and monitor your devices to analyze untapped data and improve business outcomes by automating processes.
Securely enable end-to-end remote monitoring of your equipment or products—and keep continuous tabs on their real-time use, performance, and asset health.
Monetize your IoT investments with Connected Field Service
As the manufacturing marketplace continues to evolve, customers expect faster response times and improved asset availability. To meet these demands, manufacturers must transform field service to increase efficiency and ensure a first-time fix.
Drive top-line growth with a connected field service strategy
Monetizing IoT investments begins with taking advantage of IoT’s inherent remote monitoring capabilities to generate and deliver insights to your customers.
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Remote monitoring IoT design strategies for manufacturing
The introduction of the Internet of Things (IoT) in the manufacturing and resources environment is ushering in a new industrial revolution.
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Leveraging Microsoft’s Connected Field Service capabilities
With Microsoft Connected Field Service, a fully integrated IoT enabled “field service” solution that leverages Microsoft Dynamics 365 for Field Service, it’s possible to transform service from a siloed source of cost into a consistent profit driver.
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IoT Remote Monitoring
Securely connect, track, and monitor your business’s most important assets by taking advantage of the Internet of Things (IoT).
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IoT-enabled Predictive Maintenance
Stay ahead of the unexpected with the predictive power of advanced analytics and the Internet of Things (IoT).
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Dynamics 365 for Field Service
Field service capabilities help organizations deliver outstanding onsite service to citizens.
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Microsoft Services
Microsoft Services is the consulting and enterprise support division of Microsoft, helping businesses around the world get a maximized return on their investment in Microsoft products and technologies.
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Hitachi Solutions for Field Service
Hitachi solutions for Field Service management includes service locations, customer assets, preventative maintenance, work order management, resource management, product inventory, scheduling, mobility, and analytics.
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PowerObjects
PowerObjects is a professional services firm 100% focused on providing service, support, education and add-ons for Microsoft Dynamics CRM.
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eBECS
eBECS delivers expert services to help you maximise your investment in Microsoft business applications while harnessing the agility and cost savings offered by the Microsoft Azure Cloud.
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