Deliver personalized experiences
Earn customers for life by empowering seamless, tailored telecommunications experiences, services, and employee collaboration.
Cultivate employee satisfaction
Give your telecommunications employees a 360-degree, cross-channel view of the customer with real-time operational data to help them make proactive decisions and deliver a consistent customer experience. Enable collaboration and ingenuity to flow securely across multiple roles and teams, including employees, suppliers, and partners.
Increase customer loyalty and reduce churn
Use predictive analytics to connect your customers with the most pertinent products and services. Augment customer service with AI and chatbots for better call center productivity.
Transforming collaboration by bringing telecom employees together across the globe
Telstra helps employees collaborate, brainstorm new product and service ideas, and resolve customer issues.
Modernizing the workplace to deliver unforgettable customer experiences
Rogers Communications is creating a mobile, empowered, and more secure workforce that’s better focused on its customers.
Humanizing service innovation for millions of customers across six countries
Telefónica’s bot-based digital assistant helps manage a huge customer base spanning multiple languages to improve call center productivity and transform customer engagement.