Drive responsive sales and service with a flexible operating model

Stay connected to customers and employees—across channels and in the midst of rapid change—by learning from each interaction and rapidly responding with meaningful engagements.

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Explore how to drive empathetic experiences with a free trial.

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Learn how companies are adapting to a disrupted world

Hear about ways to help your business succeed as author and tech journalist Gemma Milne discusses innovation in weekly podcast conversations with business leaders.

How flexibility helps customers thrive

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“We use Dynamics 365 Marketing to empower our marketers to build their own segments, manage their campaigns, and track leads without IT involvement”

Chris King, Flexible Benefit Service Corporation

“Using Microsoft Dynamics 365 and Adobe Marketing Cloud, we’re able to serve up personalized content to every individual, and that builds trust and long-term relationships.”

Jenn Galantini, 24 Hour Fitness

“With DefenseReady, customers no longer have to ask personnel to pull multiple reports to understand their operations. The solution provides users with immediate, actionable data to facilitate dynamic reporting and analysis.”

Command Sergeant Major Chris Faris, Defense Ready

"With Microsoft Dynamics 365's AI solution for customer service, we will be ahead and will reinvent how we conduct our services and support."

Gilbert Rossi, HP Inc

“We can see things better; we can have a more clear-cut vision of what we’re trying to do as a company: numbers wise, dollars wise, and so forth.”

Tina Brown, Weeks Roses

Resources to help you build quality customer engagements

Keep consumers connected with your business

How to foster customer relationships at a critical time

Adapt to a rapidly changing environment

Everything you need to stay connected to customers

Create the perfect solution for your goals by using exactly the products you need.