{"id":7812,"date":"2023-04-12T11:16:16","date_gmt":"2023-04-12T18:16:16","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=example&#038;p=7812"},"modified":"2023-05-25T12:44:04","modified_gmt":"2023-05-25T19:44:04","slug":"business-chat-g1-make-clear-what-the-system-can-do","status":"publish","type":"example","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/business-chat-g1-make-clear-what-the-system-can-do\/","title":{"rendered":"Business Chat | G1: Make clear what the system can&nbsp;do"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Business Chat | G1: Make clear what the system can do<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/blue-header-bar-1536x14-5-23-1024x10.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n\n\n<p>Business Chat makes clear what the system can do <a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-what-the-system-can-do\/\">(Guideline 1<\/a>) by using latency moments as opportunities to educate users. Here, it shows the user that it is looking up three files while the user is waiting for a response to the prompt, \u201cDid anything happen yesterday with Fabrikam?\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"582\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-1024x582.png\" alt=\"Business Chat showing the user that it is looking for references in three files - 2023 Fabrikam Agreement, Fabrikam Project Checklist, March Planning.\" class=\"wp-image-7830\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-1024x582.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-300x171.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-768x437.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-1536x873.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G1_Copilot-in-Business-Chat-2048x1164.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><sup><em>Image captured March 2023<\/em> (<em><a href=\"https:\/\/news.microsoft.com\/reinventing-productivity\/\">source)<\/a><\/em><\/sup><\/figcaption><\/figure>\n","protected":false},"featured_media":7830,"menu_order":0,"template":"","meta":{"toolkit_pattern_number":"","ep_exclude_from_search":false,"footnotes":""},"application-type":[96,99,56,59],"goal":[114,123],"guideline-term":[3],"product-category":[70,28,63],"class_list":["post-7812","example","type-example","status-publish","has-post-thumbnail","hentry","application-type-gen-ai","application-type-llm","application-type-natural-language-processing-text","application-type-text-generation","goal-appropriate-reliance","goal-transparency","guideline-term-make-clear-what-the-system-can-do","product-category-chatbot","product-category-productivity","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Business Chat | G1: Make clear what the system can do - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/business-chat-g1-make-clear-what-the-system-can-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Business Chat | G1: Make clear what the system can do - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Business Chat makes clear what the system can do (Guideline 1) by using latency moments as opportunities to educate users. 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