{"id":8049,"date":"2023-04-13T06:05:15","date_gmt":"2023-04-13T13:05:15","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=example&#038;p=8049"},"modified":"2023-05-26T05:29:16","modified_gmt":"2023-05-26T12:29:16","slug":"business-chat-g12-remember-recent-interactions","status":"publish","type":"example","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/business-chat-g12-remember-recent-interactions\/","title":{"rendered":"Business Chat | G12: Remember recent interactions"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Business Chat | G12: Remember recent interactions<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/green-header-bar-1536x14-5-23.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n\n\n<p>Business Chat remembers recent interactions (<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/remember-recent-interactions\/\">Guideline 12<\/a>) when it suggests follow-up prompts relevant to previous interactions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-1024x576.png\" alt=\"Business chat shows a summary of developments with Fabrikam to the user. At the end of the summary it suggests 2 prompts to the user draft a reply to mona and was there a response to the final agreement.\" class=\"wp-image-8040\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-1024x576.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-300x169.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-768x432.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-1536x864.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-2048x1152.png 2048w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-655x368.png 655w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G12_Business-Chat-1400x788.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em><sup>Image captured March 2023 (<a href=\"https:\/\/news.microsoft.com\/reinventing-productivity\/\">source<\/a>)<\/sup><\/em><\/figcaption><\/figure>\n","protected":false},"featured_media":8040,"menu_order":0,"template":"","meta":{"toolkit_pattern_number":"","ep_exclude_from_search":false,"footnotes":""},"application-type":[96,99,56,59],"goal":[120],"guideline-term":[14],"product-category":[70,28,63],"class_list":["post-8049","example","type-example","status-publish","has-post-thumbnail","hentry","application-type-gen-ai","application-type-llm","application-type-natural-language-processing-text","application-type-text-generation","goal-personalization","guideline-term-remember-recent-interactions","product-category-chatbot","product-category-productivity","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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