{"id":8064,"date":"2023-04-13T08:29:31","date_gmt":"2023-04-13T15:29:31","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=example&#038;p=8064"},"modified":"2023-05-26T09:39:32","modified_gmt":"2023-05-26T16:39:32","slug":"copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do","status":"publish","type":"example","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/","title":{"rendered":"Copilot in Outlook | G2: Make clear how well the system can do what it can&nbsp;do"},"content":{"rendered":"<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Copilot in Outlook | G2: Make clear how well the system can do what it can do<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/blue-header-bar-1536x14-5-23.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n\n\n<p>Copilot in Outlook makes clear how well the system can do what it can do (<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-how-well-the-system-can-do-what-it-can-do\/\">Guideline 2<\/a>) by using latency moments as opportunities to educate users. Here, it reminds the user to review the email draft before sending it.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-1024x575.png\" alt=\"Copilot in Outlook is generating an email draft for the user. On the progress bar, it shows the message remember to review before sending\" class=\"wp-image-8067\" srcset=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-1024x575.png 1024w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-300x168.png 300w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-768x431.png 768w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-1536x862.png 1536w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-2048x1150.png 2048w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-655x368.png 655w, https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook-1400x788.png 1400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em><sup>Image captured March 2023 (<a href=\"https:\/\/news.microsoft.com\/reinventing-productivity\/\">source<\/a>)<\/sup><\/em><\/figcaption><\/figure>\n","protected":false},"featured_media":8067,"menu_order":0,"template":"","meta":{"toolkit_pattern_number":"","ep_exclude_from_search":false,"footnotes":""},"application-type":[96,99,56,59],"goal":[114,126,123],"guideline-term":[4],"product-category":[64,28,63],"class_list":["post-8064","example","type-example","status-publish","has-post-thumbnail","hentry","application-type-gen-ai","application-type-llm","application-type-natural-language-processing-text","application-type-text-generation","goal-appropriate-reliance","goal-reliability","goal-transparency","guideline-term-make-clear-how-well-the-system-can-do-what-it-can-do","product-category-email","product-category-productivity","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Copilot in Outlook makes clear how well the system can do what it can do (Guideline 2) by using latency moments as opportunities to educate users. Here, it reminds the user to review the email draft before sending it.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft HAX Toolkit\" \/>\n<meta property=\"article:modified_time\" content=\"2023-05-26T16:39:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/04\/G2_Copilot-in-Outlook-1024x575.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"575\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Shipi Dhanorkar\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/\",\"name\":\"Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/uploads\\\/2023\\\/04\\\/G2_Copilot-in-Outlook.png\",\"datePublished\":\"2023-04-13T15:29:31+00:00\",\"dateModified\":\"2023-05-26T16:39:32+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/uploads\\\/2023\\\/04\\\/G2_Copilot-in-Outlook.png\",\"contentUrl\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/uploads\\\/2023\\\/04\\\/G2_Copilot-in-Outlook.png\",\"width\":3584,\"height\":2012},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/example\\\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"G2: Make clear how well the system can do what it can do.\",\"item\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/guideline\\\/make-clear-how-well-the-system-can-do-what-it-can-do\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Copilot in Outlook | G2: Make clear how well the system can do what it can&nbsp;do\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#website\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/\",\"name\":\"Microsoft HAX Toolkit\",\"description\":\"Collaborative tools to help you create more effective and responsible human-AI experiences\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#organization\",\"name\":\"Microsoft Corporation\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/uploads\\\/2022\\\/07\\\/msft-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/uploads\\\/2022\\\/07\\\/msft-logo.png\",\"width\":1536,\"height\":1536,\"caption\":\"Microsoft Corporation\"},\"image\":{\"@id\":\"https:\\\/\\\/www.microsoft.com\\\/en-us\\\/haxtoolkit\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/","og_locale":"en_US","og_type":"article","og_title":"Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit","og_description":"Copilot in Outlook makes clear how well the system can do what it can do (Guideline 2) by using latency moments as opportunities to educate users. Here, it reminds the user to review the email draft before sending it.","og_url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/","og_site_name":"Microsoft HAX Toolkit","article_modified_time":"2023-05-26T16:39:32+00:00","og_image":[{"width":1024,"height":575,"url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/04\/G2_Copilot-in-Outlook-1024x575.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute","Written by":"Shipi Dhanorkar"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/","name":"Copilot in Outlook | G2: Make clear how well the system can do what it can do - Microsoft HAX Toolkit","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook.png","datePublished":"2023-04-13T15:29:31+00:00","dateModified":"2023-05-26T16:39:32+00:00","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/#primaryimage","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/04\/G2_Copilot-in-Outlook.png","width":3584,"height":2012},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/example\/copilot-in-outlook-g2-make-clear-how-well-the-system-can-do-what-it-can-do\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/"},{"@type":"ListItem","position":2,"name":"G2: Make clear how well the system can do what it can do.","item":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-how-well-the-system-can-do-what-it-can-do\/"},{"@type":"ListItem","position":3,"name":"Copilot in Outlook | G2: Make clear how well the system can do what it can&nbsp;do"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/","name":"Microsoft HAX Toolkit","description":"Collaborative tools to help you create more effective and responsible human-AI experiences","publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization","name":"Microsoft Corporation","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png","width":1536,"height":1536,"caption":"Microsoft Corporation"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/example\/8064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/example"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/types\/example"}],"version-history":[{"count":2,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/example\/8064\/revisions"}],"predecessor-version":[{"id":9957,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/example\/8064\/revisions\/9957"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/media\/8067"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/media?parent=8064"}],"wp:term":[{"taxonomy":"application-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/application-type?post=8064"},{"taxonomy":"goal","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/goal?post=8064"},{"taxonomy":"guideline-term","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/guideline-term?post=8064"},{"taxonomy":"product-category","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/product-category?post=8064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}