{"id":705,"date":"2021-05-13T20:12:34","date_gmt":"2021-05-13T20:12:34","guid":{"rendered":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?post_type=pattern&#038;p=705"},"modified":"2023-10-25T07:50:19","modified_gmt":"2023-10-25T14:50:19","slug":"g11-e-map-user-behaviors-to-system-outputs","status":"publish","type":"pattern","link":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/","title":{"rendered":"Pattern 11E: Map user behaviors to system&nbsp;outputs"},"content":{"rendered":"\n\n<div class=\"toolkit-heading-with-image-block\">\n\t\n\n<h2 class=\"wp-block-heading\">Pattern 11E: Map user behaviors to system outputs<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png\" alt=\"\" \/><\/figure>\n\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"problem\">Problem<\/h4>\n\n\n\n<p>The user needs an explanation for why the system did what it did.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"solution\">Solution<\/h4>\n\n\n\n<p>Provide an explanation that enables the user to infer a connection between user behaviors and the system\u2019s decision(s). Often used together with&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-d-map-system-input-attributes-to-system-outputs\/\">G11-D: Map&nbsp;system input attributes to system outputs<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"use-when\">Use when<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It is possible to map user behaviors to system output. If system decisions depend on both input attributes and user behaviors, consider combining with&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-d-map-system-input-attributes-to-system-outputs\/\">G11-D: Map&nbsp;system input attributes to system outputs<\/a>.<\/li>\n\n\n\n<li>The user wants transparency into the system\u2019s general reasoning or a specific system action.<\/li>\n\n\n\n<li>Policy or regulations require the system to make an explanation available.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"how\">How<\/h4>\n\n\n\n<p>Collaborate with an AI\/ML practitioner to collect information about how user behaviors inform system decisions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Identify which user behaviors the system uses as inputs for determining its decisions.<\/li>\n\n\n\n<li>Retrieve the most important user behaviors for the system\u2019s output.<\/li>\n<\/ul>\n\n\n\n<p>The explanation might cover a specific system decision (see&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-a-local-explanations\/\">G11-A: Local explanations<\/a>\u200b\u200b\u200b\u200b\u200b\u200b\u200b) or general system behavior (see&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-b-global-explanations\/\">G11-B: Global explanations<\/a>).<\/p>\n\n\n\n<p>The content of either local or global explanations can include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Explicit<\/em>&nbsp;and\/or&nbsp;<em>implicit<\/em>&nbsp;past user behaviors.<\/li>\n\n\n\n<li>Past behaviors of either&nbsp;<em>this<\/em>&nbsp;user or&nbsp;<em>other<\/em>&nbsp;users like them.<\/li>\n\n\n\n<li>A general summary of behaviors.\u200b\u200b\u200b\u200b\u200b\u200b\u200b<\/li>\n<\/ul>\n\n\n\n<p>The content of&nbsp;<em>local<\/em>&nbsp;explanations can also include specific examples of past behaviors (see&nbsp;<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-f-example-based-explanations\/\">G11-F: Example-based explanations<\/a>).<\/p>\n\n\n\n<p>The content of&nbsp;<em>global<\/em>&nbsp;explanations can also include types of user behavior the system uses as inputs for determining its decisions.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"user-benefits\">User benefits<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enables the user to understand how the system connects user behaviors to system decisions.<\/li>\n\n\n\n<li>Facilitates user understanding by showing specific examples of past behaviors\u2014showing rather than telling.<\/li>\n\n\n\n<li>Gives the user insights into the system\u2019s reasoning.<\/li>\n\n\n\n<li>Enables the user to alter their behaviors to influence future system outputs.<\/li>\n\n\n\n<li>Enhances user trust because of system transparency.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"common-pitfalls\">Common pitfalls<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It\u2019s unclear why the important user behaviors are important.<\/li>\n\n\n\n<li>General summaries of past behaviors are too vague.<\/li>\n\n\n\n<li>It\u2019s difficult for the user to infer the connection between user behaviors and system outputs.<\/li>\n\n\n\n<li>The reasoning behind the system\u2019s decision is invalid, even though the decision itself is relevant to the user.<\/li>\n\n\n\n<li>Too much information in an explanation can be overwhelming to the user.<\/li>\n<\/ul>\n\n\n\n<p><em>Note:&nbsp;<\/em>When leveraging user behaviors to determine system outputs, do so in a privacy-aware way. Consider mitigations, such as limiting the amount of information collected and providing users the option to control which of their behaviors the system will monitor (see<a href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/provide-global-controls\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Guideline 17,&nbsp;<em>Provide global controls<\/em><\/a>).<\/p>\n","protected":false},"menu_order":115,"template":"","meta":{"toolkit_pattern_number":"11E","ep_exclude_from_search":false},"application-type":[68,61,57,96,60,99,56,55,69,29,58,30,59],"goal":[114,126,123],"guideline-term":[13],"product-category":[71,70,23,64,62,26,66,28,65,31,32,63],"class_list":["post-705","pattern","type-pattern","status-publish","hentry","application-type-classification","application-type-facial-recognition","application-type-filtering-and-ranking","application-type-gen-ai","application-type-image-recognition","application-type-llm","application-type-natural-language-processing-text","application-type-natural-language-processing-voice","application-type-prediction","application-type-recommendation","application-type-route-planning","application-type-search","application-type-text-generation","goal-appropriate-reliance","goal-reliability","goal-transparency","guideline-term-make-clear-why-the-system-did-what-it-did","product-category-advertising","product-category-chatbot","product-category-e-commerce","product-category-email","product-category-health-and-wellness","product-category-navigation","product-category-media-entertainment","product-category-productivity","product-category-search-engine","product-category-social-networks","product-category-voice-assistants","product-category-writing-and-editing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit\" \/>\n<meta property=\"og:description\" content=\"Problem The user needs an explanation for why the system did what it did. Solution Provide an explanation that enables the user to infer a connection between user behaviors and the system\u2019s decision(s). Often used together with&nbsp;G11-D: Map&nbsp;system input attributes to system outputs. Use when How Collaborate with an AI\/ML practitioner to collect information about [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\" \/>\n<meta property=\"og:site_name\" content=\"Microsoft HAX Toolkit\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-25T14:50:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data2\" content=\"Shipi Dhanorkar\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\",\"name\":\"Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit\",\"isPartOf\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png\",\"datePublished\":\"2021-05-13T20:12:34+00:00\",\"dateModified\":\"2023-10-25T14:50:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"G11: Make clear why the system did what it did.\",\"item\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-why-the-system-did-what-it-did\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Pattern 11E: Map user behaviors to system&nbsp;outputs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/\",\"name\":\"Microsoft HAX Toolkit\",\"description\":\"Collaborative tools to help you create more effective and responsible human-AI experiences\",\"publisher\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization\",\"name\":\"Microsoft Corporation\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png\",\"contentUrl\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png\",\"width\":1536,\"height\":1536,\"caption\":\"Microsoft Corporation\"},\"image\":{\"@id\":\"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/","og_locale":"en_US","og_type":"article","og_title":"Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit","og_description":"Problem The user needs an explanation for why the system did what it did. Solution Provide an explanation that enables the user to infer a connection between user behaviors and the system\u2019s decision(s). Often used together with&nbsp;G11-D: Map&nbsp;system input attributes to system outputs. Use when How Collaborate with an AI\/ML practitioner to collect information about [&hellip;]","og_url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/","og_site_name":"Microsoft HAX Toolkit","article_modified_time":"2023-10-25T14:50:19+00:00","og_image":[{"url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/prod\/2023\/05\/yellow-header-bar-1536x14-5-23.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes","Written by":"Shipi Dhanorkar"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/","name":"Pattern 11E: Map user behaviors to system outputs - Microsoft HAX Toolkit","isPartOf":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage"},"thumbnailUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png","datePublished":"2021-05-13T20:12:34+00:00","dateModified":"2023-10-25T14:50:19+00:00","breadcrumb":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#primaryimage","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2023\/05\/yellow-header-bar-1536x14-5-23.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/pattern\/g11-e-map-user-behaviors-to-system-outputs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/"},{"@type":"ListItem","position":2,"name":"G11: Make clear why the system did what it did.","item":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/guideline\/make-clear-why-the-system-did-what-it-did\/"},{"@type":"ListItem","position":3,"name":"Pattern 11E: Map user behaviors to system&nbsp;outputs"}]},{"@type":"WebSite","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#website","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/","name":"Microsoft HAX Toolkit","description":"Collaborative tools to help you create more effective and responsible human-AI experiences","publisher":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#organization","name":"Microsoft Corporation","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/","url":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png","contentUrl":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/uploads\/2022\/07\/msft-logo.png","width":1536,"height":1536,"caption":"Microsoft Corporation"},"image":{"@id":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/pattern\/705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/pattern"}],"about":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/types\/pattern"}],"version-history":[{"count":10,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/pattern\/705\/revisions"}],"predecessor-version":[{"id":11031,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/pattern\/705\/revisions\/11031"}],"wp:attachment":[{"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/media?parent=705"}],"wp:term":[{"taxonomy":"application-type","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/application-type?post=705"},{"taxonomy":"goal","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/goal?post=705"},{"taxonomy":"guideline-term","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/guideline-term?post=705"},{"taxonomy":"product-category","embeddable":true,"href":"https:\/\/www.microsoft.com\/en-us\/haxtoolkit\/wp-json\/wp\/v2\/product-category?post=705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}