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Microsoft Industry Blogs > Greg Jones

Posts by Greg Jones, Director Business Strategy—Retail & CG

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The coming wave of retail returns 

2 min read
  • a man smiling for the camera
    By Director Business Strategy—Retail & CG

Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to the growth of online sales. In 2015 the total value of merchandise returns was estimated at $643 billion globally. By the end of 2019, this figure Read more

Tech Report: What’s next for the airline industry 

2 min read
  • a man smiling for the camera
    By Director Business Strategy—Retail & CG

Beyond in-flight entertainment and the passenger experience, it was clear that the industry is also focused on extending the benefits of today’s technology innovations into all areas of their operations—on the ground and in the cockpit. Read more

Best of HITEC 2015: Top 5 takeaways 

2 min read
  • a man smiling for the camera
    By Director Business Strategy—Retail & CG

Last month I had the opportunity to travel to Austin with our hospitality industry team to join the more than 6,000 participants at this year’s HITEC technology conference. I think this year’s record attendance, its record number of exhibitors, the volume of interest, the showcases, even Microsoft’s level of activity to some extent, were all Read more