While most large-scale IT systems and structures have been refined to high levels of maturity over the years, simply managing and maintaining your current technology is no longer enough. Why? Because modern applications and services have far outpaced traditional ITSM practices, requiring a paradigm shift from traditional IT practices to ones focused on continual service improvement, automation, and integration.

Modern IT Service Management for Government—an evolved approach to IT service management—takes operational efficiency and effectiveness to the next level by unifying the way data is captured, analyzed, and shared across an organization or agency. Having the right ITSM solution can help you transition from traditional IT to an innovative modern service management solution.

Here’s what that future could look like:

Proactive, data-driven decision making

An effective ITSM solution empowers users. Real-time data exposes service areas in need of improvement, allowing for proactive, rather than reactive, support.

Streamlined efficiencies

Modern service management is defined by strong collaboration between Dev and Ops teams. Clean data, streamlined workflows, and automations reshape the way information is collected, consolidated, categorized, and analyzed across departments and agencies.

Increased information quality

The right ITSM solution leverages existing technologies and data to provide a single, relevant view, allowing staff to make data-driven decisions. Robust reporting surface trends, allowing for improved service and better automation.

Eased burdens

Not only does modern service management ease employee workloads through self-service portals, single-view dashboards, and automations, but already-tight government budgets get a break too.

Should You Move Your Government Agency to The Cloud?

On-premise, highly-customized, and expensive-to-maintain legacy IT systems have prevented many organizations from making the critical transition to digital systems—including government agencies. Because traditional ITSM practices aren’t supported by modern capabilities like the cloud, support remains reactive, services remain sluggish, systems disparate, and communication broken.

The cloud presents governments with a unique opportunity to acquire, integrate, and manage informational resources faster and more efficiently than ever. However, many organizations and government agencies who do move to the cloud continue managing their IT systems using outdated, legacy thinking.

Modern IT service management moves traditional IT models toward easier, more efficient, cost effective solutions. This means using data-driven analytics to cut waste, reduce costs, and improve overall service for end users.

The cloud is meant to streamline and shift operational demands, while increasing agility, in cost-efficient ways that enable innovation; all things on-premise data centers are incapable of doing. This is why a paradigm shift for the entire agency or organization becomes so important.

Modern IT Service Management for Government provides end-to-end visibility, robust reporting, and automation, helping IT professionals in the public sector—many with limited budgets and resources—deliver a superior IT experience.

Contact MSITSM@microsoft.com for more information or to ask questions.