DAX Copilot: New customization options and AI capabilities for even greater productivity
Dragon Ambient eXperience (DAX) Copilot has contributed to better clinician and patient experiences—in some cases, even encouraging clinicians to keep practicing medicine and staying with their current healthcare organization.1 With DAX Copilot, clinicians are achieving new levels of productivity and efficiency with AI-based note creation.
In a Microsoft survey of 879 clinicians using DAX Copilot (July 2024)1:
- 5 minutes saved per clinician per encounter on average
- 77% say it improves documentation quality
- 70% say it improves work-life balance, and reduces feelings of burnout and fatigue
In a survey2 of more than 400 patients whose clinicians are using DAX Copilot:
- 93% say their clinician is more personable and conversational
- 85% say their clinician is more focused
- 90% say their clinician spends less time on the computer
Get documentation done your way
Like many clinicians, you have your own documentation style and preferences for organizing and communicating clinical information. Allowing you to choose your own format and customize your style helps cut down on documentation time by letting you input details in a way that makes the most sense for you and your practice.
Style and formatting customizations—design and define your style
Clinicians spend 25% more time on documentation now than 10 years ago3
Whether you prefer your documentation to be concise or verbose, in bulleted or paragraph form, DAX Copilot lets you easily design and define your style, and apply these preferences automatically or on-demand, including adjusting pronouns with a single click.
This “do it your way” approach makes documentation easier and expedites your ability to recognize and retrieve information later.
More than AI notes
Beyond automating notes, DAX Copilot now supports a series of new advanced AI-powered capabilities including referral letters, summaries of evidence, after-visit summaries, encounter summaries, and coaching. Designed to further enhance, improve, or ease workflows and how clinicians capture and create patient-related documentation, these capabilities simplify and streamline processes—giving clinicians more time to focus on taking better care of their patients, and themselves.
Referral letters—more from your patient conversations without extra work
Clinicians spend 50% of their day on documentation4
The process is simple and seamless. Once DAX Copilot has drafted your clinical note, it can quickly and easily use the same information gathered during a patient encounter to create a referral letter.
While serving as a critical communication tool to ensure a smooth transition of care, the process to create a referral can be tedious and time-consuming.
Copilot automatically extracts key information, medical history, and the requested services along with pertinent test or imaging results from notes. Information is promptly repurposed in the form of a referral letter and readily available to facilitate next steps.
Summarize diagnosis evidence—helps validate medical information in your note
Clinicians see up to 20 patients a day5
More than just linking notes to transcripts, DAX Copilot curates diagnosis evidence from subjective elements such as symptoms, objective elements including labs and imaging, as well as other relevant information shared during the encounter.
Clinicians ask patients questions to assess their symptoms, the severity of those symptoms, and any notable changes. But patients may not remember everything and are even less likely to know specific details about previous testing. Copilot’s automated summaries of evidence provide a quick, objective, and reliable way to validate a patient’s clinical history. Instead of just linking to a key word, it cites the origin and context of any included information—allowing clinicians to proceed with trust and confidence.
After visit summaries—empower patients without adding to your workload
Patients forget about 40 to 80% of medical information6
Between the stress of their situation and potential confusion around medical terminology, patients may have difficulty remembering or processing their doctor’s advice. To help them follow their care plan, DAX Copilot can create succinct and easy-to-understand summaries—highlighting key details and important instructions for patients and their caretakers.
Most medical instructions are given to patients verbally even though written instructions help increase the likelihood of those instructions being followed properly—especially when a patient relies on others to assist with their care needs. Copilot converts clinical documentation from encounter visits into written patient-friendly after-visit summaries, providing an easy reference for key clinical highlights and important directions. It helps eliminate forgotten or ‘misremembered’ information and increases patient awareness of—and ability to adhere to—your care recommendations.
Summarize encounter—get a quick refresher on a patient before finalizing the notes
2,500 average patient panel size over 12 to 18 months7
DAX Copilot displays a synopsis of the encounter that includes key facts and details in the mobile and desktop app instantly—streamlining workflow and reducing cognitive load.
You can’t be expected to retain every detail of an encounter. To help remember key points before finalizing the note, DAX Copilot provides concise clinical summaries of information on demand. Now it’s easier to review an encounter quickly and efficiently before moving on to your next patient.
Coaching—identifies areas where you can include more information verbally for more complete clinical notes
86% of denials could be avoided8
Using each encounter recording, DAX Copilot evaluates your patient notes to help you capture more appropriate details. Whether including family history or specific metrics, like body temperature or body mass index (BMI), it suggests areas where you can verbalize more information to create more complete notes.
Omitting pertinent information may affect your ability—and that of subsequent providers—to properly diagnose and treat patients or it could result in a claim denial or improper reimbursement for care delivered. Copilot combs through encounter transcripts to check that important details—such as information necessary to identify the patient, relevant history, social and lifestyle factors, physical exam findings as well as your assessment and treatment plan—are included. It also analyzes observations, findings, and diagnosis to help evaluate if there are sufficient details to support medical coding. These suggestions help promote more complete and accurate documentation which benefits patient health as well as the financial health of healthcare organizations.
Why DAX Copilot?
More than just AI notes, DAX Copilot offers a more capable and comprehensive experience
Our technological leadership, scale, and world-class infrastructure and support allows you to meet today’s demands while providing extensibility for the future. Better than typing, scribes, or other ambient solutions, DAX Copilot harnesses the power of AI to automate workflows that extend beyond clinical documentation.
Backed by a proven track record and decades of clinical expertise, DAX Copilot is part of the Microsoft Cloud for Healthcare and extensive copilot ecosystem. With a seamless integration with Dragon Medical One, users have access to hundreds of advanced features that increase productivity and efficiency pre, during, and post visit. Built on a secure, responsible AI framework and foundation of trust, these collective capabilities offer exceptional value and efficiencies across the entire clinical workflow.
1 Microsoft survey of 879 clinicians across 340 healthcare organizations using DAX Copilot; July 2024
2 Survey of 413 patients conducted by multiple healthcare organizations whose clinicians use DAX Copilot; June 2024.
3 Nuance, Assessing the burden of clinical documentation.
6 JRSM, Patients’ memory for medical information, May 2003
7 Delaware Journal of Public Health, Considerations for Patient Panel Size, December 2022.
