Introducing healthcare agent service in Microsoft Copilot Studio
Learn more about how Microsoft is enhancing healthcare with data and responsible AI. Read the latest Microsoft Cloud for Healthcare announcements.
Healthcare systems face numerous challenges, including workforce shortages, rising costs, and increasing patient care demands. Clinical staff in health organizations are overburdened with workloads resulting in high levels of stress and long hours, burnout among healthcare professionals, and higher rates of attrition and staff shortage. Generative AI offers a potential solution to these challenges by automating administrative tasks, analyzing vast amounts of data for actionable insights, and assisting healthcare professionals in decision making.
Healthcare agent service in Microsoft Copilot Studio
Revolutionizing healthcare with generative AI solutions.
To address this, Microsoft is announcing the public preview of healthcare agent service for Microsoft Copilot Studio. Copilot Studio serves as the single platform to build powerful and connected agents, offering a comprehensive suite of tools and features. With the addition of the healthcare agent service, users can now create safer healthcare agents by using generative AI and a healthcare-specialized stack. This service allows customers to build their own agents with reusable healthcare-specific features, pre-built healthcare intelligence from credible sources, templates, and pre-built healthcare use cases. It ensures that these agents meet industry standards and address safety in healthcare by offering state-of-the-art healthcare specific chat, clinical, and compliance safeguards.
The healthcare agent service enables healthcare organizations to develop their own generative AI-powered agents for patients or clinicians, supporting diverse use cases across appointment scheduling, clinical trial matching, patient triaging, and more. The service also supports extending an organization’s agents with additional plugins, no matter where the plugins were built.
Reinforcing our commitment to responsible AI safeguards
Healthcare is a truly unique industry. It is a sensitive domain that impacts people’s health and well-being. When it comes to generative AI, issues like fabrications, omissions and inaccurate answers become more important to address and need to be handled in a way that is specific to the needs of the healthcare industry.
To address these concerns, we are making our clinical safeguards APIs available as private preview to select customers, to be used for evaluation and additional verification of generative AI outputs. The following safeguards will be available as part of this private preview:
- Clinical fabrications and omissions detection, helping detect them in generative answers compared to grounding data.
- Clinical anchoring, providing clinical context and concept identification to clinical elements within prompts, making them more prominent to the AI system.
- Clinical provenance, helping identify the source of claims against the grounding data
- Clinical coding verification, helping verify that clinical codes provided by generative AI actually exist and are relevant to context.
- Clinical semantic validation, helping verify that responses conform to known valid clinical semantic structures.
Revolutionizing healthcare with generative AI
Recently, two prominent healthcare institutions, Cleveland Clinic and Galilee Medical Center, have been at the forefront of integrating advanced AI technologies into their services. Their collaboration with Microsoft has led to significant advancements in patient care and information accessibility.
Cleveland Clinic took part in the private preview of healthcare agent service in Microsoft Copilot Studio.
“We are constantly seeking innovative ways to improve the patient experience and provide seamless access to relevant information. Utilizing AI technologies opens up new possibilities for how patients can interact with us, and we appreciate the opportunity to collaborate with Microsoft on this project. Our goal is to help develop AI-powered tools that will make it easier for our patients to find the information they need, ask health-related questions, and navigate our services”
Cleveland Clinic
Galilee Medical Center has also embraced advanced AI solutions to simplify complex medical data for patients, it has been using Clinical safeguards API as an early adopter.
“In collaboration with Microsoft, we developed a patient-friendly radiology report, powered by [Microsoft] Azure OpenAI [Service], making complex radiology data accessible in simple, layman’s terms. Patients not only receive this simplified report but can also ask follow-up questions. They can query specific findings and track how each element relates to the original radiology report. Leveraging the Clinical Provenance Safeguard, which is part of the Clinical safeguards API, we ensured traceability, providing clear evidence of where each piece of simplified information originates from within the original medical report.”
Dr. Dan Paz, Head of Radiology Department, Galilee Medical Center
Do more with your data with Microsoft Cloud for Healthcare
With healthcare agent service in Microsoft Copilot Studio infused with generative AI and healthcare safeguards, health organizations can transform their medical professionals and patient experiences, integrate those with health data services and with AI models that discover new insights using the power of machine learning and AI in a safer way, and manage protected health information (PHI) data with confidence. Enable your future of healthcare innovation with Microsoft Cloud for Healthcare. We look forward to being your partner as you build the future of health.
- Discover how we are shaping the future of health with cutting-edge solutions and collaborative efforts.
- Learn more in the healthcare agent service in Copilot Studio documentation.
- Apply for the private preview of clinical safeguards in healthcare agent service in Copilot Studio.
- Explore the possibilities with Microsoft Copilot Studio.
- Expand your knowledge about Microsoft Cloud for Healthcare.
