At MWC 2025, Microsoft demonstrated its commitment to innovation in telecom through real-world applications of agentic AI.
Microsoft and our partners can help you unlock the full potential of AI for OSS and BSS transformation to strengthen network security, enhance customer engagement, and more.
The telecommunications industry is experiencing significant AI advancements, emerging as the leading adopter of generative and agentic AI to drive automation, personalization, and data-driven decisions.
With the rise of AI and generative AI, telecom operators can move beyond traditional offerings and utilize intelligent solutions.
Telecom operators worldwide are increasingly adopting AI technologies to overcome challenges and elevate customer experiences.
Microsoft is committed to supporting transformation through advanced AI technologies and strategic partnerships, empowering telecoms to stay ahead of evolving market and customer demands.
In the dynamic realm of telecommunications, Microsoft has emerged as a catalyst for change, fostering innovation and collaboration. Our longstanding partnership with the TM Forum and our contributions to the Open Digital Architecture (ODA) are a testament to our unwavering commitment to the industry’s transformation.
AI is reinventing customer engagement where every connection adds value to the customer relationship, enriching employee experiences to help people be more creative in their work, and reshaping business processes. Read about how Microsoft partners across industries are accelerating innovation with AI.
Microsoft empowers telecommunications organizations to achieve more through a trusted and secure platform supported by a comprehensive partner ecosystem. At this event we demonstrated how Microsoft is the partner to help telco’s leverage the power of AI and untap business-to-business (B2B) opportunities.
Microsoft recognizes the importance of responsible innovation in AI, especially with powerful new technologies like generative models. As such, Microsoft has taken an iterative approach to large models, working closely with OpenAI and customers to carefully assess use cases, learn, and address potential risks.
Join us at TM Forum DTW, which is a global event for telecommunication leaders who want to solve the problems of digital transformation.
Over the past 18 months, organizations in media & entertainment and telecommunications turned to digital technologies for the resilience and agility necessary to maintain business continuity and, in many instances, simply survive. With a host of lessons now learned—and with a marketplace that has been forever changed—the urgency for these two industries to continue to
Like 72 percent of organizations1, Telcos have long had customer experience (CX) top of mind and been investing to drive revenue growth. In 2008, when I started my career as a Telecom consultant, my first project “Data is Key” set to identify the data key to power a new business intelligence (BI) engine. This engine,
