{"id":18433,"date":"2018-10-09T06:00:05","date_gmt":"2018-10-09T13:00:05","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/?p=18433"},"modified":"2023-05-31T16:21:57","modified_gmt":"2023-05-31T23:21:57","slug":"the-future-of-field-service-has-arrived-for-every-manufacturer","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/manufacturing-and-mobility\/2018\/10\/09\/the-future-of-field-service-has-arrived-for-every-manufacturer\/","title":{"rendered":"The future of field service has arrived\u2014for every manufacturer"},"content":{"rendered":"

\"\"<\/p>\n

Imagine remotely monitoring the temperature of a motor that\u2019s whirring away in your customer\u2019s building, and then predicting their service issues using artificial intelligence. Think about putting your engineering experts right there with your field technicians\u2014wherever they are in the world.<\/p>\n

This used to be the stuff of science fiction. Then, it was the preserve of the world\u2019s largest and most visionary manufacturers.<\/p>\n

In the last couple of weeks, however, all that\u2019s changed.<\/p>\n

Recent Microsoft announcements about new IoT technologies have brought connected field service within the reach of all manufacturers\u2014regardless of size and in-house IT resources.<\/p>\n

Every manufacturer can start remotely monitoring products<\/h2>\n

That means you can start connecting, configuring, and remotely monitoring your products\u2014and performing predictive maintenance\u2014with no need to develop your own software. And that\u2019s great news for your customers and your business.<\/p>\n

Grundfos<\/a>, for example, uses Microsoft Azure IoT solution accelerators and Microsoft Dynamics 365 to monitor and communicate with its smart water pumps<\/a> that predict, prevent and react to water issues, helping its customers provide safe drinking water, improve sanitation, and increase crop yields.<\/p>\n

Every manufacturer can get smart about service<\/h2>\n

AI (artificial intelligence)<\/a> is another technology that\u2019s rapidly moved from science fiction to fact-of-life. It\u2019s also an essential part of connected field service\u2014and customer service in general\u2014orchestrating virtual agents, surfacing insights into customer service data, and helping human agents take the best course of action.<\/p>\n

And with the new Microsoft Dynamics 365 AI for Customer Service app, these AI-powered capabilities just joined the mainstream too.<\/p>\n

Every manufacturer can put their experts everywhere<\/h2>\n

What if your subject matter experts could visit customer sites from the comfort of their desks? Well, now they can.<\/p>\n

Chevron<\/a> is already using Microsoft remote assistance and virtual reality technology to put its experts where they need to be\u2014on the floors of oil refineries and lubricant plants. This technology is revolutionizing the experience of the company\u2019s front-line workers, improving the company\u2019s performance, and accelerating global collaboration. The combination of AI, mixed reality, and remote assistance<\/a> will help power connected field service, and Dynamics 365 Remote Assist will help to accelerate mixed reality<\/a> adoption.<\/p>\n

Want a new level of awareness? Meet Digital Twins<\/h2>\n

Digital Twin technology is another exciting development for manufacturers, and Microsoft just publicly previewed Azure Digital Twins<\/a> at Microsoft Ignite.<\/p>\n

Azure Digital Twins<\/a> is tightly integrated with Dynamics 365 for Field Service, and lets organizations create digital replicas of physical spaces and infrastructure\u2014virtually modeling people, places, and devices, as well as the relationships and interactions that bind them together. It lets you apply the latest spatial intelligence capabilities to everything from your product lifecycle management data to information from your sensors and IoT devices.<\/p>\n

The result is a whole new level of context and awareness. Imagine\u2014before your field technician responds to a service call, they can view a 3D model of the affected machine and its environment, overlaid with the real-time data on the issue, and even the unit\u2019s operating history.<\/p>\n

Take the first step with Connected Field Service<\/h2>\n

Right now, every manufacturer is somewhere along the journey toward a Platform as a Service (PaaS) model; connecting field services is the natural first step.<\/p>\n

The data you\u2019ll capture from your remotely monitored products, contact center activity, and smart field service interactions is exactly the data you\u2019ll need to develop new PaaS solutions\u2014while reinventing your existing products to better suit customer needs.<\/p>\n

Learn more in our Connected Field Service for Manufacturing\u00a0e-book\u00a0here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Following the latest Microsoft Azure IoT Central and Dynamics 365 announcements, futuristic, connected field service is within the reach of every manufacturer.<\/p>\n","protected":false},"author":576,"featured_media":18436,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[4264,1496],"post_tag":[],"content-type":[1483],"coauthors":[1206],"class_list":["post-18433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing","category-manufacturing-and-mobility","content-type-thought-leadership","review-flag-new-1593580249-279"],"yoast_head":"\nThe future of field service has arrived\u2014for every manufacturer - Microsoft Industry Blogs<\/title>\n<meta name=\"description\" content=\"Following the latest Microsoft Azure IoT Central and Dynamics 365 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