{"id":2182,"date":"2017-01-24T05:55:47","date_gmt":"2017-01-24T13:55:47","guid":{"rendered":""},"modified":"2023-07-03T11:45:14","modified_gmt":"2023-07-03T18:45:14","slug":"azure-powered-citysourced-delivers-government-right-to-your-mobile-device","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/government\/2017\/01\/24\/azure-powered-citysourced-delivers-government-right-to-your-mobile-device\/","title":{"rendered":"Azure-powered CitySourced delivers government right to your mobile device"},"content":{"rendered":"<p>As a former City of Philadelphia employee and lifelong resident, I have downloaded and used the local 311 app to report problems, such as trash that needs collecting. Yet, like many mobile device users, I\u2019ve experienced \u201capp fatigue\u201d and don\u2019t use half the downloaded apps that I once thought were indispensable.<\/p>\n<p>Microsoft partner <a href=\"http:\/\/www.citysourced.com\/\" target=\"_blank\" rel=\"noopener\">CitySourced<\/a> also recognizes that citizens are looking for more personally impactful interactions with their local government. While CitySourced has one of the most powerful and widely deployed communication apps, serving more than 40 million residents of hundreds of local governments in 11 countries, the Los Angeles-based company is focusing its next wave of innovation on a mobile platform as a service, built on <a href=\"https:\/\/azure.microsoft.com\/en-us\/overview\/clouds\/government\/\" target=\"_blank\" rel=\"noopener\">Microsoft Azure Government<\/a>\u00a0and <a href=\"https:\/\/www.microsoft.com\/en-us\/dynamics365\/home\" target=\"_blank\" rel=\"noopener\">Dynamics CRM<\/a>. The goal is to make the mobile phone an integral part of city living, going beyond service requests. \u201cMobile can improve countless things, like attending city events, finding city jobs, accessing city assets,\u201d said Paul Malin, VP of CitySourced Business Development. \u201cThe mobile phone can be a remote control for a city.\u201d<\/p>\n<p><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2017\/01\/azure-2_3.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-413911 alignleft\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2017\/01\/azure-2_3.png\" alt=\"Cell phone with a map on the screen\" width=\"200\" height=\"416\" \/><\/a><a href=\"https:\/\/enterprise.microsoft.com\/en-us\/industries\/citynext\/\" target=\"_blank\" rel=\"noopener\">Microsoft CityNext<\/a> agrees and we\u2019re excited to see CitySourced help deliver the full power of a digital city. \u201cWe remain a best-of-breed service solution but we\u2019ve started to evolve,\u201d Malin said. \u201cWe\u2019re creating one platform that cities and their partners can use to build the mobile experiences that are meaningful to them,\u201d such as using a smartphone to pay for parking in a city lot, reserving the neighborhood tennis court or receiving a notification that it\u2019s raining so sprinklers should be turned off.<\/p>\n<p>Established in 2009, CitySourced has found success working with Microsoft, first through <a href=\"https:\/\/bizspark.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">BizSpark<\/a>, which supports more than 100,000 startups with free tools, resources and expertise, and now as a partner. \u201cAddressing graffiti, lights out, potholes\u2014that was revolutionary in 2009,\u201d said Andrew Kirk, VP of CitySourced Sales &amp; Marketing. \u201cToday, there\u2019s a whole host of services that fit nicely on a mobile device to make it a single point of entry for citizens.\u201d<\/p>\n<p>Local governments praise CitySourced for making it possible for citizens to obtain city services anywhere, anytime, as we wrote in this <a href=\"https:\/\/enterprise.microsoft.com\/en-us\/industries\/government\/microsoft-azure-government-partners\/\" target=\"_blank\" rel=\"noopener\">partner story<\/a>. <a href=\"http:\/\/www.cuyahogacounty.us\/\" target=\"_blank\" rel=\"noopener\">Cuyahoga County, Ohio<\/a>, <a href=\"https:\/\/www.longviewtexas.gov\/2282\/CitySend---Submit-Requests-Stay-Informed\" target=\"_blank\" rel=\"noopener\">Longview, Texas<\/a>, <a href=\"http:\/\/www.maranaaz.gov\/\" target=\"_blank\" rel=\"noopener\">Marana, Ariz<\/a>., and <a href=\"http:\/\/www.slcgov.com\/slcmobile\" target=\"_blank\" rel=\"noopener\">Salt Lake City<\/a> are just a few examples of U.S. governments that rely on CitySourced for their branded mobile apps. \u201cChoosing CitySourced to provide a mobile app to our citizens was an easy decision to make,\u201d said Brian Stein, Marana\u2019s technology manager &#8211; applications. \u201cTheir ability to leverage the features of all the latest mobile devices is one of the best in the industry.\u201d<\/p>\n<p>Kirk adds that CitySourced customers are avoiding costs and improving the quality of service to the community. For example, calls to Longview\u2019s 311 call center average $5-$8 per transaction while the self-service CitySourced channel runs under $1 per transaction and includes authoritative geographic information system (GIS) data to ensure accuracy in addressing the issue.<\/p>\n<p>We\u2019re gratified that CitySourced has found the Microsoft stack, including Azure and Dynamics, to be key to its evolution. \u201cWith Azure, we can say to our customers \u2018here is a world that scales with you, that is safe and secure, that comes with countless services partners,\u2019\u201d said Malin. \u201cCitySourced is connected to systems like Dynamics at the core, and that will make using the next generation of Azure tools, like BI as a service, that much more powerful.\u201d<\/p>\n<p>If it\u2019s time for your city to better connect with citizens by simplifying and expanding their mobile experience, I encourage you to get to know CitySourced by taking advantage of a <a href=\"http:\/\/www.citysourced.com\/request-demo\/\" target=\"_blank\" rel=\"noopener\">free, personal demonstration of their platform<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Microsoft partner CitySourced is simplifying and expanding civic engagement through a new mobile platform as a service.<\/p>\n","protected":false},"author":843,"featured_media":10137,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[1515],"post_tag":[],"content-type":[1492],"coauthors":[4308],"class_list":["post-2182","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-government","content-type-news-and-announcements"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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