{"id":28117,"date":"2019-01-15T09:00:00","date_gmt":"2019-01-15T17:00:00","guid":{"rendered":"https:\/\/www.microsoft.com\/industry\/blog\/?p=28117"},"modified":"2023-05-31T16:15:49","modified_gmt":"2023-05-31T23:15:49","slug":"five-ways-to-advance-your-product-as-a-service-journey","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/manufacturing-and-mobility\/2019\/01\/15\/five-ways-to-advance-your-product-as-a-service-journey\/","title":{"rendered":"Five ways to advance your product-as-a-service journey"},"content":{"rendered":"

\"\"To increase margins and customer loyalty, you\u2019re probably aware that your manufacturing business needs to focus on customer outcomes by offering your product-as-a-service. It\u2019s not just an industry buzzword: it\u2019s imperative for staying competitive and creating a sustainable future.<\/p>\n

Making this transition means enabling new business models and fundamentally rethinking the entire manufacturing value chain. Technology such as cloud computing, AI, IoT, mixed reality, and digital twins can help you do just that. Here are five key digital transformation scenarios that can help you advance your journey to product-as-a-service.<\/p>\n

Connected field service<\/h2>\n

An ideal first step in moving toward product-as-a-service is proactively engaging with your customer throughout your product\u2019s lifecycle.<\/p>\n

With connected field service solutions, you can remotely monitor the smart product you\u2019ve sold to your customer. That way, you can get the insights you need to do predictive maintenance\u2014and minimize your customer\u2019s downtime.<\/p>\n

For both predicted and unexpected maintenance issues, you can speed up repair time by getting alerts and dispatching technicians using skills-based assignments\u2014and by empowering service technicians with complete customer insight, real-time guidance, and cross-team collaboration.<\/p>\n

And you can equip technicians with data-driven recommendations based on a customer\u2019s usage and needs so that techs can effectively cross-sell and upsell.<\/p>\n

Learn more about connected field service by checking out this eBook <\/a>and solution page<\/a>.<\/p>\n

Connected sales and service<\/h2>\n

Delivering your product-as-a-service also means you need to take a new, collaborative approach to the sales process to help sellers navigate your increasingly complex portfolio of products and services, and to build long-term relationships and ongoing customer loyalty.<\/p>\n

With connected sales and service solutions, you can empower your sellers to see the full spectrum of a customer\u2019s needs. Sellers can analyze previous product usage and performance, and then predict potential needs using intelligent tools.<\/p>\n

Sellers can also collaborate with customers to customize product purchases and efficiently execute contracts using configure-price-quote<\/a>, quote-to-cash<\/a>, and contract lifecycle management<\/a> tools. These tools can shorten the buying cycle and help the customer get precisely what\u2019s needed.<\/p>\n

As I\u2019ve written before, you can also empower your sellers and customers to virtually configure their products and send the configuration directly to your manufacturing business using mixed reality technologies such as Microsoft HoloLens.<\/p>\n

Learn more about transforming sales<\/a> and service<\/a> with Microsoft Dynamics 365.<\/p>\n

Factory of the future<\/h2>\n

To customize your products and services for your customers\u2014and innovate at the speed that product-as-a-service requires\u2014you need an agile, responsive production process. You need solutions that can help you enable a \u201cfactory of the future.\u201d By that, I mean a complex ecosystem of self-regulating machines and sites that customize output, optimally allocate resources and offer a seamless interface between the physical and virtual world.<\/p>\n

The journey to factory of the future starts with connecting factory assets\u2014adding sensors to machines and equipment to collect data, then monitoring and adjusting operations accordingly.<\/p>\n

Ultimately, you\u2019ll want to connect and monitor factory performance across the globe, using data from smart assets to apply operational insights and further optimize your production processes.<\/p>\n

Earlier this year at Hannover Messe 2018, we demonstrated how industrial automation partners and manufacturers are putting their trust in the Industrial IoT platform from Microsoft<\/a> to help them advance to truly connected factories.<\/p>\n

Learn more about the factory of the future in this\u00a0e-book<\/a>.<\/p>\n

Intelligent supply chain solutions<\/h2>\n

As you\u2019re making more product variants\u2014and delivering customized connected services along with them\u2014your supply chain becomes ever more complex and multifaceted. You can use intelligent supply chain solutions to help you manage that complexity.<\/p>\n

These solutions can help you: 1) deliver the right products, parts, resources, and service where and when they\u2019re needed, 2) achieve a balance between desired customer service level and budget requirements, and 3) enable tighter upstream and downstream collaboration across complex value chains.<\/p>\n

Connected product innovation<\/h2>\n

Last but not least, you can use all this data coming in from IoT sensors, field service, sales, factories, and the supply chain to speed innovation.<\/p>\n

With connected product innovation solutions, you can get real-time insight into which products and features customers are using without waiting for customer survey results. And with big computing capacity available on demand, you can iterate the next version of your product much more rapidly using digital twins<\/a>, as well as simulation and analysis tools.<\/p>\n

You can also get more accurate, timely data on which parts failed and what the best problem resolutions were so you can improve product and service performance.<\/p>\n

Those are just a few ways you can analyze data to realize a faster speed-to-market and improve the quality of your products and services.<\/p>\n

Learn how you can make connected product innovation a reality by reading this whitepaper<\/a>.<\/p>\n

Take your next step<\/h2>\n

Depending on where you are on your product-as-a-service journey, you can take advantage of solutions from our partners to help you digitally transform in any (or all) of the five ways I\u2019ve described. Check out the links above or visit our manufacturing page<\/a> to get more detail and explore solutions that can help you move forward one step at a time.<\/p>\n","protected":false},"excerpt":{"rendered":"

Learn about five digital transformation scenarios that can help you deliver product as a service\u2014 including connected field service and intelligent supply chains.<\/p>\n","protected":false},"author":576,"featured_media":28357,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[4263,1496],"post_tag":[],"content-type":[1483],"coauthors":[1206],"class_list":["post-28117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-automotive","category-manufacturing-and-mobility","content-type-thought-leadership","review-flag-1-1593580433-637","review-flag-2-1593580438-395","review-flag-3-1593580443-547","review-flag-new-1593580249-279"],"yoast_head":"\nFive ways to advance your product-as-a-service journey - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" 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