{"id":56246,"date":"2021-01-19T09:00:59","date_gmt":"2021-01-19T17:00:59","guid":{"rendered":""},"modified":"2025-04-22T13:09:45","modified_gmt":"2025-04-22T20:09:45","slug":"addressing-the-skills-gap-in-manufacturings-new-normal","status":"publish","type":"post","link":"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/manufacturing-and-mobility\/2021\/01\/19\/addressing-the-skills-gap-in-manufacturings-new-normal\/","title":{"rendered":"Addressing the skills gap in manufacturing\u2019s new normal"},"content":{"rendered":"<h3><img loading=\"lazy\" decoding=\"async\" class=\"attachment-large size-large webp-format\" src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-1024x576.webp\" alt=\"Man using Remote Assist on a mobile device. Lifestyle photography. Contextual imagery.\" width=\"1024\" height=\"576\" data-orig-srcset=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-1024x576.jpg 1024w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-300x169.jpg 300w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-768x432.jpg 768w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-1536x864.jpg 1536w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-2048x1152.jpg 2048w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-330x186.jpg 330w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-800x450.jpg 800w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-400x225.jpg 400w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-235x132.jpg 235w, https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-960x540.jpg 960w\" data-orig-src=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/wp-content\/uploads\/2021\/01\/HLS19_remoteAssistMobile_004-1024x576.jpg\" \/><\/h3>\n<h3><span class=\"TextRun Highlight BCX0 SCXW166255993\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW166255993\">Can digitization<\/span><\/span><span class=\"TextRun Highlight BCX0 SCXW166255993\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW166255993\">\u00a0<\/span><\/span><span class=\"TextRun Highlight BCX0 SCXW166255993\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX0 SCXW166255993\">address the manufacturing skills gap and worker safety?<\/span><\/span><\/h3>\n<p><span data-contrast=\"auto\">Even before the pandemic, manufacturing has been changing so quickly that <\/span><span data-contrast=\"auto\">it can be difficult for your workforce to keep up<\/span><span data-contrast=\"auto\">.\u00a0<\/span><span data-contrast=\"auto\">In fact<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0Deloitte and<\/span><span data-contrast=\"auto\">\u00a0the Manufacturing Institute\u00a0<\/span><span data-contrast=\"auto\">had<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">estimated that up to 2.4 million\u00a0<\/span><span data-contrast=\"auto\">US\u00a0<\/span><span data-contrast=\"auto\">manufacturing\u00a0<\/span><span data-contrast=\"auto\">jobs could remain unfilled\u00a0<\/span><span data-contrast=\"auto\">between 2018 and 2028<\/span><span data-contrast=\"auto\">\u00a0because of a lack of adequate skills.<sup class=\"\">1<\/sup><\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">According to a Deloitte and MAPI survey<sup>2<\/sup> of manufacturers, the pandemic has accelerated digital transformation exacerbating the<\/span><span data-contrast=\"auto\"> growing skills gap on the<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">shop floor, and <\/span><span data-contrast=\"auto\">it<\/span><span data-contrast=\"auto\">\u2019<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\"> also introducing new challenges for worker safety and productivity.<\/span><span data-contrast=\"auto\">\u00a0And o<\/span><span data-contrast=\"auto\">n top of it all,\u00a0<\/span><span data-contrast=\"auto\">customer needs and demands for remote monitoring and services, and for more agile factory and supply chain responses, <\/span><span data-contrast=\"auto\">are a<\/span><span data-contrast=\"auto\">dding pressure to\u00a0<\/span><span data-contrast=\"auto\">your business<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In short,<\/span><span data-contrast=\"auto\">\u00a0y<\/span><span data-contrast=\"auto\">our workforce<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">must<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">transform\u00a0<\/span><span data-contrast=\"auto\">to keep up.<\/span><span data-contrast=\"auto\">\u00a0That<\/span><span data-contrast=\"auto\">\u00a0starts with embracing technology that can attract, train, and retain the next generation of workers, as well as enabling them with the skills they need to\u00a0<\/span><span data-contrast=\"auto\">reimagine manufacturing and shape a sustainable future, in the new normal.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> The structure and execution of talent processes will need to be re-thought and built around the realities of a likely protracted and uneven recovery, to continue achieving desired business outcomes as well as inclusive employee experiences.<sup>3<\/sup><\/span><\/p>\n<p><span data-contrast=\"auto\">Here\u2019s the good news for manufacturers: by combining the right productivity apps, intelligent cloud services, and security, the industry can set\u00a0<\/span><span data-contrast=\"auto\">its\u00a0<\/span><span data-contrast=\"auto\">workforces up for success.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">M<\/span><span data-contrast=\"auto\">anufacturers embracing <\/span><span data-contrast=\"auto\">digital\u00a0<\/span><span data-contrast=\"auto\">transformation can <\/span><span data-contrast=\"auto\">gain more productivity from their workforces <\/span><span data-contrast=\"auto\">by:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"26\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Connecting empowered technicians securely with remote assets to troubleshoot and resolve issues<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\">\u00a0so technicians are dispatched only when necessary.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"26\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Providing\u00a0<\/span><span data-contrast=\"auto\">frontline<\/span><span data-contrast=\"auto\">\u00a0workers with the remote, expert assistance<\/span><span data-contrast=\"auto\">\u00a0needed to avoid downtime, and enabl<\/span><span data-contrast=\"auto\">ing<\/span><span data-contrast=\"auto\">\u00a0them to do their best work by unifying devices, data, relationships<\/span><span data-contrast=\"auto\">, and processes into intelligent apps that guide them safely through best practices and complian<\/span><span data-contrast=\"auto\">ce requirements.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"26\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Boosting productivity\u00a0<\/span><span data-contrast=\"none\">by augmenting people with team collaboration tools, mixed-reality\u00a0<\/span><span data-contrast=\"none\">guides and remote assists<\/span><span data-contrast=\"none\">, IoT-enabled machines, and AI-enhanced applications to keep pace with increased operational, maintenance, and process complexity.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2>Technology enabling the manufacturing transformation<\/h2>\n<p><span data-contrast=\"auto\">At the heart of this digital transformation is, of course, technology.\u00a0<\/span><span data-contrast=\"auto\">And\u00a0<\/span><span data-contrast=\"auto\">within the manufacturing industry,\u00a0<\/span><span data-contrast=\"auto\">the ball is already rolling.\u00a0<\/span><span data-contrast=\"auto\">A pre-pandemic PwC study<\/span><span data-contrast=\"auto\">\u00a0show<\/span><span data-contrast=\"auto\">s<\/span><span data-contrast=\"auto\">\u00a0that 91<\/span><span data-contrast=\"auto\">\u00a0percent\u00a0<\/span><span data-contrast=\"auto\">of industrial companies are investing in digital factories<\/span><span data-contrast=\"auto\">, but only 6<\/span><span data-contrast=\"auto\">\u00a0percent<\/span><span data-contrast=\"auto\">\u00a0of all respondents describe their factories as \u201cfully digit<\/span><span data-contrast=\"auto\">i<\/span><span data-contrast=\"auto\">zed.\u201d<sup class=\"\">4<\/sup><\/span><\/p>\n<p>In Deloitte and MAPI\u2019s 2020 study<sup>2<\/sup> of smart manufacturing, 62 percent of leaders surveyed are continuing smart factory investments, and allocating 20 percent more to those initiatives than last year, in response to the pandemic.<\/p>\n<p><span data-contrast=\"auto\">Technology is\u00a0<\/span><span data-contrast=\"auto\">driving the future of manufacturing in two\u00a0<\/span><span data-contrast=\"auto\">distinct\u00a0<\/span><span data-contrast=\"auto\">ways. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Let\u2019s dive into the first: te<\/span><span data-contrast=\"auto\">c<\/span><span data-contrast=\"auto\">hnology<\/span><span data-contrast=\"auto\">\u00a0enabl<\/span><span data-contrast=\"auto\">es<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">agile business practices that\u00a0allow for\u00a0productivity from anywhere<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\"> Research from Boston Consulting Group and KRC Research commissioned by Microsoft revealed that 97 percent of business leaders expect a more hybrid way of working in the longer-term.<sup>5<\/sup> <\/span><span data-contrast=\"auto\">With<\/span><span data-contrast=\"auto\"> workforces spread across homes and job sites around the world<\/span><span data-contrast=\"auto\">, m<\/span><span data-contrast=\"auto\">anufacturers have\u00a0<\/span><span data-contrast=\"auto\">several<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">key\u00a0<\/span><span data-contrast=\"auto\">opportunities to embrace\u00a0<\/span><span data-contrast=\"auto\">a<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">technology-focused\u00a0<\/span><span data-contrast=\"auto\">approach.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">When it comes to\u00a0<\/span>remote work and productivity<span data-contrast=\"auto\">, m<\/span><span data-contrast=\"none\">anufacturers have an opportunity to equip their organizations and their frontline<\/span><span data-contrast=\"none\">\u00a0workers with powerful and intuitive tools that deliver\u00a0a remote\u00a0yet connected and integrated business experience.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Ongoing COVID-19 impact on workforce health and safety concern disrupting manufacturing and supply chain operations. When the workforce re-enters the physical workplace, strong health and safety protocols will be crucial for prevention and containment of spikes.<sup>3<\/sup> The<\/span><span data-contrast=\"none\">re are new and advanced ways to achieve this through technology.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"25\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">While increased connectivity and mobility are\u00a0<\/span><span data-contrast=\"none\">a\u00a0<\/span><span data-contrast=\"none\">valuable advantage as we head into this new normal,\u00a0<\/span>security and compliance<span data-contrast=\"none\">\u00a0are more important than eve<\/span><span data-contrast=\"none\">r. With more and more data susceptible to cyberattacks, manufacturers need to find ways to minimize the risk.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">The second way technology is driving the future of manufacturing is by\u00a0<\/span><span data-contrast=\"none\">helping to reskill workforces\u00a0<\/span><span data-contrast=\"none\">and\u00a0<\/span><span data-contrast=\"none\">close the skills gap on the shop floor.\u00a0<\/span><span data-contrast=\"none\">That means organizations need to start empowering their employees to embrace a new way of working<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">They need to<\/span><span data-contrast=\"none\">\u00a0enhanc<\/span><span data-contrast=\"none\">e<\/span><span data-contrast=\"none\">\u00a0worker\u00a0skill<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">sets\u00a0<\/span><span data-contrast=\"none\">today by\u00a0<\/span><span data-contrast=\"none\">giving them new opportunities to learn the skills of tomorrow.<\/span><span data-contrast=\"none\">\u00a0There are\u00a0<\/span><span data-contrast=\"none\">several<\/span><span data-contrast=\"none\">\u00a0key opportunities for manufacturers to do this:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">New technology breeds new opportunities to learn new skills.\u00a0So\u00a0when it comes to\u00a0<\/span>learning and knowledge management<span data-contrast=\"none\">, manufacturers need to deliver a learning solution t<\/span><span data-contrast=\"none\">hat aggregates educational content for employees and gives them exactly what they need to be retrained and reskilled. COVID-19 has accelerated the adoption of fully digitized approaches to re-create the best of in-person learning through live video and social sharing.<sup>6<\/sup><\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Empowering frontline workers starts with <\/span>connecting fronline workers. <span data-contrast=\"none\">By giving\u00a0<\/span><span data-contrast=\"none\">workforces\u00a0<\/span><span data-contrast=\"none\">a large network of digital tools and modern devices that offer the best experiences for collaboration and productivity,\u00a0<\/span><span data-contrast=\"none\">manufacturers can\u00a0<\/span><span data-contrast=\"none\">help bring their workers into the next normal.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Manufacturers don\u2019t want to simply adjust to a digitally transformed industry<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">\u00a0<\/span><span data-contrast=\"none\">T<\/span><span data-contrast=\"none\">hey<\/span><span data-contrast=\"none\">\u00a0also want to drive better business outcomes through\u00a0<\/span>process and workflow automation<span data-contrast=\"none\">.<\/span><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-contrast=\"none\">To<\/span><span data-contrast=\"none\">\u00a0achieve\u00a0<\/span><span data-contrast=\"none\">th<\/span><span data-contrast=\"none\">is<\/span><span data-contrast=\"none\">, they need to empower their\u00a0workforces\u00a0with tools and solutions that\u00a0<\/span><span data-contrast=\"none\">fully\u00a0<\/span><span data-contrast=\"none\">integrate people and processes<\/span><span data-contrast=\"none\">.<\/span><br \/>\n<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"24\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Through\u00a0<\/span>modern HR and talent management<span data-contrast=\"auto\">, organizations have an oppo<\/span><span data-contrast=\"auto\">rtunity to\u00a0<\/span><span data-contrast=\"auto\">balance operational excellence, organizational agility, and\u00a0<\/span><span data-contrast=\"auto\">a\u00a0<\/span><span data-contrast=\"auto\">top-level employee experience.\u00a0<\/span><span data-contrast=\"auto\">With the help of exciting new mixed<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">reality tools like guides and remote<\/span><span data-contrast=\"auto\">&#8211;<\/span><span data-contrast=\"auto\">assist programs, manufacturers can draw<\/span><span data-contrast=\"auto\">, onboard, and retain<\/span><span data-contrast=\"auto\">\u00a0talented<\/span><span data-contrast=\"auto\">\u00a0workers\u00a0<\/span><span data-contrast=\"auto\">who can deliver impactful results.<\/span> <span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The bottom line is that\u00a0<\/span><span data-contrast=\"auto\">manufacturers\u00a0<\/span><span data-contrast=\"auto\">need<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">to\u00a0<\/span><span data-contrast=\"auto\">deploy\u00a0<\/span><span data-contrast=\"auto\">more agile, remote business practices\u00a0<\/span><span data-contrast=\"auto\">while\u00a0<\/span><span data-contrast=\"auto\">also empower<\/span><span data-contrast=\"auto\">ing<\/span><span data-contrast=\"auto\">\u00a0their employees to increase productivity.\u00a0<\/span><span data-contrast=\"auto\">Microsoft<\/span><span data-contrast=\"auto\">\u00a0enables manufacturers<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><span data-contrast=\"auto\">digitally transform<\/span><span data-contrast=\"auto\">\u00a0to achieve\u00a0<\/span><span data-contrast=\"auto\">growth and exceptional customer and social outcomes through digital technology<\/span><span data-contrast=\"auto\">.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">We\u2019re<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">fueling the manufacturing industry\u2019s digital transformation<\/span><span data-contrast=\"auto\"> with technology and a manufacturing ecosystem of partners that can help you:\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Transform <\/span><\/b><b><span data-contrast=\"auto\">your workforce<\/span><\/b><span data-contrast=\"auto\">\u00a0by combining productivity apps, intelligent cloud services, and security to\u00a0<\/span><span data-contrast=\"auto\">restructure<\/span><span data-contrast=\"auto\">\u00a0the way you work.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Engage customers in new ways<\/span><\/b><span data-contrast=\"auto\"> by delivering relevant customer experiences across marketing, sales, and service channels.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Build more agile,<\/span><\/b><span data-contrast=\"auto\"><strong> safe, and secure<\/strong> factories of the future <\/span><span data-contrast=\"auto\">with<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">IT, OT<\/span><span data-contrast=\"auto\">,<\/span><span data-contrast=\"auto\"> and industrial IoT.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Create more resilient supply chains<\/span><\/b><span data-contrast=\"auto\"> that improve service resilience and profitability through intelligent supply chain planning and execution.<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"21\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Unlock innovation and delivering new services<\/span><\/b><span data-contrast=\"auto\"> with digital twins and cloud-based innovation that deliver new business value with sustainable products and digital services.<\/span> <span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">The world is changing, and customers are putting pressure on manufacturers to deliver.<\/span><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"auto\">By focusing on trust, innovation, security, and compliance, Microsoft can enable your manufacturing business\u2019s digital transformation<\/span><span data-contrast=\"auto\">\u2014<\/span><span data-contrast=\"auto\">from the shop floor to\u00a0<\/span><span data-contrast=\"auto\">your\u00a0<\/span><span data-contrast=\"auto\">customer<\/span><span data-contrast=\"auto\">s\u2019<\/span><span data-contrast=\"auto\">\u00a0door<\/span><span data-contrast=\"auto\">\u2014<\/span><span data-contrast=\"auto\">and he<\/span><span data-contrast=\"auto\">lp organizations like yours\u00a0<\/span>manufacture a more resilient and sustainable future.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Learn more about\u00a0<\/span><span data-contrast=\"none\">setting<\/span><span data-contrast=\"none\"> your workforce up for\u00a0success<\/span> <span data-contrast=\"none\">by reading\u00a0our\u00a0<\/span><span data-contrast=\"none\">e<\/span><span data-contrast=\"none\">&#8211;<\/span><span data-contrast=\"none\">bo<\/span><span data-contrast=\"none\">o<\/span><span data-contrast=\"none\">k. <a href=\"https:\/\/info.microsoft.com\/ww-landing-Manufacturing-Workforce-Transformation-Gate.html?lcid=EN-US\" target=\"_blank\" rel=\"noopener\">Facing the future of manufacturing<\/a>.<\/span><\/p>\n<p><span data-contrast=\"none\">For more information about intelligent manufacturing from Microsoft, visit the <\/span><a href=\"https:\/\/www.microsoft.com\/en-us\/industry\/manufacturing\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Microsoft manufacturing industry page<\/span><\/a>.<br \/>\n<a href=\"https:\/\/www.microsoft.com\/industry\/blog\/digital-transformation\/2020\/02\/27\/four-elements-of-a-successful-digital-transformation\/#_ednref1\" name=\"_edn1\"><\/a><\/p>\n<hr \/>\n<p>References:<\/p>\n<p class=\"\"><sup class=\"\">1<\/sup>Deloitte Insights and the\u00a0Manufacturing Institute,\u00a0<a href=\"https:\/\/operationalsolutions.nam.org\/mi-skills-gap-study-18\/\">2018 Deloitte and\u00a0the Manufacturing Institute Skills Gap and Future of Work Study<\/a>,\u00a02018.<\/p>\n<p><sup class=\"\">2<\/sup><a href=\"https:\/\/www2.deloitte.com\/us\/en\/pages\/about-deloitte\/articles\/press-releases\/2020-deloitte-and-mapi-smart-manufacturing-study-accelerating-smart-manufacturing.html\">Smart Manufacturing Ecosystems: A Catalyst for Digital Transformation?<\/a>, 2020 Deloitte and MAPI Study finds ecosystems can create competitive edge for manufacturers facing ongoing disruption.<\/p>\n<p><sup>3<\/sup>\u201c<a href=\"https:\/\/www2.deloitte.com\/content\/dam\/Deloitte\/ca\/Documents\/human-capital\/ca-en-human-capital-workforce-strategies-post-covid-19-recovery-workbook-aoda.pdf\" target=\"_blank\" rel=\"noopener\">COVID-19 workforce strategies for a post-COVID-19 recovery workbook<\/a>\u201d, Deloitte, 2020.<\/p>\n<p><sup class=\"\">4<\/sup>PwC,\u00a0Digital Factories 2020: Shaping the Future of Manufacturing, April\u00a02017.<\/p>\n<p><sup>5<\/sup>\u201c<a href=\"https:\/\/query.prod.cms.rt.microsoft.com\/cms\/api\/am\/binary\/RE4J55S\" target=\"_blank\" rel=\"noopener\">Hybrid working here to stay<\/a>\u201d, Microsoft &amp; Boston Consulting Group &amp; KRC Research, 2020.<\/p>\n<p><sup>6<\/sup>\u201c<a href=\"https:\/\/www.mckinsey.com\/business-functions\/organization\/our-insights\/to-emerge-stronger-from-the-covid-19-crisis-companies-should-start-reskilling-their-workforces-now\" target=\"_blank\" rel=\"noopener\">To emerge stronger from the COVID-19 crisis, companies should start reskilling their workforces now<\/a>\u201d, McKinsey &amp; Company, May 7, 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Can digitization\u00a0address the manufacturing skills gap and worker safety? Even before the pandemic, manufacturing has been changing so quickly that it can be difficult for your workforce to keep up.\u00a0In fact,\u00a0Deloitte and\u00a0the Manufacturing Institute\u00a0had\u00a0estimated that up to 2.4 million\u00a0US\u00a0manufacturing\u00a0jobs could remain unfilled\u00a0between 2018 and 2028\u00a0because of a lack of adequate skills.<\/p>\n","protected":false},"author":582,"featured_media":56342,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ms_queue_id":[],"ep_exclude_from_search":false,"_classifai_error":"","_classifai_text_to_speech_error":"","footnotes":""},"categories":[4264,1496],"post_tag":[],"content-type":[1483],"coauthors":[1206],"class_list":["post-56246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manufacturing","category-manufacturing-and-mobility","content-type-thought-leadership","review-flag-1593580416-594","review-flag-1-1593580433-637","review-flag-2-1593580438-395","review-flag-3-1593580443-547","review-flag-4-1593580449-167","review-flag-5-1593580454-255","review-flag-6-1593580459-232","review-flag-7-1593580464-771","review-flag-anywh-1593580319-363","review-flag-integ-1593580289-590","review-flag-iot","review-flag-new-1593580249-279","review-flag-percent"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Addressing the skills gap in manufacturing\u2019s new normal - Microsoft Industry Blogs<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.microsoft.com\/en-us\/industry\/blog\/manufacturing-and-mobility\/2021\/01\/19\/addressing-the-skills-gap-in-manufacturings-new-normal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Addressing the skills gap in manufacturing\u2019s new normal - Microsoft Industry Blogs\" \/>\n<meta property=\"og:description\" content=\"Can digitization\u00a0address the manufacturing skills gap and worker safety? 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