Major brands have quickly learned that consumers drive today’s business environment and that yesterday’s efforts to create a customer-centric operating model are out of date. Consumers have also evolved to want more, so product and service personalization has now taken center stage. According to Dassault Systèmes and CITE Research, eighty-three percent of consumers expect products
When it comes to digital transformations, financial institutions are reaching toward the cloud. Part 10 of Celent’s Digital Panel survey reveals that 75 percent of respondents rate a skyward transition as their top technology priority.1 Interest in cloud adoption is part of an overall movement to improve the customer experience as consumers turn to online and mobile channels to
